Position Summary:

The Creamery Sales Shift Leader is responsible for ensuring all retail sales associates and scoop shop staff carry out their core functions the “Wright” way. Shift leaders are an active part of the team engaging in customer service, scooping ice cream, supervising others, holding keys, depositing money and communicating with other departments.

This position is based in Providence at Wright’s Creamery, but will require seasonal shifts at The Wright Scoop I in North Smithfield and/or at the Wright Scoop II in Warren. This leader is expected to be flexible, motivate teamwork, foster a positive work environment, and carry out the core values of Wright’s Dairy Farm Bakery and Creamery.

Core Functions and Responsibilities

1. LMA

2. • Lead. Manage. Accountability. 

   • You are responsible for:

   • • Leading your sales team so shifts are productive and profitable

     • Making sure everyone on your shift is carrying out their core functions the ‘Wright’ way

     • Escalating systems issues or personnel concerns to management

   • Communicate information and cascading messages to appropriate departments and staff 

   • Facilitate opening and closing checklist completion

   • Double check inventories to prevent shortages

3. Customer Service

4. • Greet customers and offer assistance

   • Answer questions accurately and address concerns of staff and customers

   • Ambassador to the brand by demonstrating excellent knowledge of Wright’s and products

   • Build and maintain good and lasting relationships with customers and business partners

   • Proactively take steps to resolve customer issues and complaints; escalate as needed

5. Sales and Merchandising

6. • Stock merchandise

   • Operate the POS system and triage basic issues

   • Maintain and setup menus in POS system

   • Responsible for preparing cash drawers

   • Maintain a clean, neat and appealing store environment

   • Drive exceptional customer service through the scoop window, at scoop counter and in the retail area and lead by example

   • Assist in meeting or exceeding determined sales goals

   • Ensure consistent execution of company’s marketing and visual presentation

   • Develop and keep daily records of store sales, damages, deposits and employee paperwork

   • Ensure that staff follow correct closing procedures to assure that assets are protected

7. Keys and Money

8. • Maintain keys needed for opening and closing

   • Count down register drawers 

   • Maintain change bag

   • Authorize refunds

9. Inventory

10. • Take inventory of retail ice cream, toppings, cups, cones, etc

    • Communicate product outages or potential outages to your manager

    • Maintain the 86 board

11. IT and Equipment

12. • Troubleshoot basic register, printer, tablet, and internet connection problems

Competencies

1. Must have excellent customer service skills and be able to demonstrate that the customer is the number one priority.

2. Must be able to show initiative and be self-motivated.

3. Must be reliable and dependable in all aspects of work.

4. Is teamwork oriented and willing to help others get the work done.

6. Is proficient at oral and written communication.

8. Has excellent organizational skills demonstrated in the workplace.

9. Maintains an acceptable personal appearance that adheres to the company dress code.

Travel

Travel is expected between North Smithfield, Providence and Warren, RI during the summer months when the Streamline trailers are open. 

Position type/ Expected Hours of Work

Full time position (30 hours, rolling average) Days and hours of work will vary. Evening and weekend work is required. 

Minimum Qualifications (Knowledge, Skills and Abilities)

1. High School diploma or GED required.

2. Customer-facing supervisory experience required

3. Food service experience required, Food service supervisory experience preferred

Compensation

In addition to base pay, this position is eligible for tips. Tips are paid weekly in accordance with IRS guidelines.