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Why we're hiring:
At WPP, technology is at the heart of everything we do. It is WPP IT’s mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.
To bring the experience for our colleagues, clients, and partners to the next level, we need a Business Service Designer to build and grow our service design capability across IT. Working alongside the Business Service Design Lead, this role will be responsible for delivering a multidisciplinary approach to designing and launching services and experiences for our colleagues and clients. It will drive some of the most ground-breaking projects WPP has seen and will lead the advancement of our approach.
This role will be to deliver service design activities for a designated practice/product group, depending on the size, complexity and needs of the project. The role will leverage research insights and data to design solutions; responding to challenges, often in collaboration with users and other stakeholders, and will work strategically on end-to-end services to deliver improved service outcomes and costed savings.
The role will be primarily hands-on, however in support of the business design lead there will be oportunities to help set the direction of the service design capability in WPP IT, establishing ways of working and best practice, and advocating for the service design profession with IT, across WPP and externally.
The role will be seen by project team/s and stakeholders as a trusted practitioner and will build strong trusted relationships with these groups. It will work with the head of Discovery and Design and the Business Service Design Lead to identify opportunities to innovate experiences and services and will actively participate in Community of Practice efforts and broader Design efforts.
What you'll be doing:
Specific responsibilities of this role will include:
What you'll need:
Specific responsibilities of this role will include:
Who you are:
You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people – We promote a culture of people that do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
Full Time
$74k-97k (estimate)
03/24/2024
04/26/2024
wpp.com
WHITE PLAINS, NY
>50,000
2012
Private
$1B - $3B
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The following is the career advancement route for Service Designer positions, which can be used as a reference in future career path planning. As a Service Designer, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Designer. You can explore the career advancement for a Service Designer below and select your interested title to get hiring information.