Full Time | IT Outsourcing & Consulting2 Months Ago
Save
Vy Systems is Hiring a Service Designer Location: NYC, NY (3 Days Hybrid) (Day 1 Onsite) Near New York, NY
Job Details
7 years or equivalent compelling experiences as a problem solver for enterprise software and demonstrated Systems Thinking abilities to understand how products and applications work together.
Extensive knowledge of user experience research tools and techniques (e.g., generative research planning and executing, interviews, usability testing, benchmarking, card sorts, etc.), and know the strengths and weaknesses of each.
Hand-on and extensive experience with modern design tools Figma, Lucid etc.
Experience leading and mentoring high performing teams and collaborative teams and develop meaningful relationships to achieve common goals.
Strong understanding and commitment to usability and user-centered design principles/methods; including experience in a variety of usability evaluation techniques such as usability testing, contextual interviews, and heuristic evaluations.
Strong understanding of Web Content Accessibility Guidelines (WCAG 2.0) and assistive technologies (JAWS, NVDA, Zoomtext), and proven track record of incorporating into your day-to-day work.
Adept and empathic human-centered designer, creative thinker and thought leader, who can conceive and articulate service experiences that consider physical and digital interactions with a portfolio that includes a breadth of work
Familiar with the intricacies in discovering, defining, designing and delivering omni-channel experiences, at scale
Ability to synthesize complex, interdependent, and sometimes competing needs
Excellent written and verbal communication skills, including the ability to clearly and effectively present concepts and justify design decisions