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pstrongemPOSITION SUMMARY / em / strong / pp To be successful in this position this person must become the advocate for the customer, focusing on the customer’s experience.
Ensures that the customer feels a sense of urgency when WE communicate and how WE communicate, that urgency MUST be felt by the customer when they arrive and throughout the repair process.
Utilizes listening and observation skills to customize the WE experience the customer receives. Clearly communicates to the customer what to expect from our services and works to exceed the agreed upon expectations.
Goes beyond to communicate the repair progress to the customer along with what they should expect to pay and when they should expect the services to be completed.
When this situation changes, this position MUST update the customer expeditiously. / ppstrongem ESSENTIAL DUTIES and RESPONSIBILITIES / em / strong / pp
o Identifies, and communicates to the customer prior to opening any repair order; who is responsible for paying for the repairs.
On ALL internal repair orders an LPO must be received prior to opening the RO o Opening repair orders in a complete manner with all needed documentation.
o Completes and communicates repair estimates to customers and gets approvals for repairs. o Updates the customer on their repairs as promised or 2 times daily o Ensures that the complaint, cause and corrections on each repair order is complete and written in the simplest context so anyone could understand what was completed.
o Receives payment Cash, Check or PO prior to the truck leaving. o Reviews all warranty repairs and double checks that all requirements for filing a warranty is present ECM images, parts tagged, forms filled out, etc. .
The requirements listed below are representative of the knowledge, skill, and / or ability required. / ppstrongem EDUCATION and / or EXPERIENCE / em / strong / pp
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. / ppbr / ppustrong WE ARE AN AT-WILL, EQUAL OPPORTUNITY EMPLOYER / strong / u / pp / ppstrongem WORK ENVIRONMENT / em / strong / ppThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. / pp / p
Last updated : 2024-05-14
Full Time
Retail
$77k-108k (estimate)
04/05/2024
08/06/2024
thetruckpeople.com
CINCINNATI, OH
50 - 100
1967
SAM HUFFMAN
$10M - $50M
Retail
Worldwide Equipment currently has locations in 6 states, operating 21 full-service dealerships, 5 parts stores, 16 leasing locations, a full-service detail shop, and a fabrication facility. Our locations in Kentucky, Tennessee, Virginia, West Virginia, Ohio, and South Carolina are conveniently located near major interstates and are committed to serving you. WE currently employ over 900 employees, including some of the most extensively trained service technicians in the industry. Stop by one of our locations to see how WE are changing the trucking industry. Worldwide Equipments story begins in ...1967. Understanding the need for a heavy-duty truck dealer to successfully serve the coal industry of Eastern Kentucky, WE acquired its first MACK franchise in Prestonsburg, Kentucky. WE quickly developed relationships with local businesses and drivers that have now grown for over 40 years. WE added the Kenworth, Volvo, Hino, and Isuzu brands to our medium and heavy-duty lines. Over time, WE have expanded our locations to full-service dealerships, satellite parts stores and leasing facilities in Tennessee, Kentucky, Ohio, Virginia, West Virginia, and South Carolina. Our history assures you that you can depend on Worldwide Equipment to be here to provide the products and services you need for as long as you own your trucks. Our strong financial position, large coverage area, and experienced personnel allow us to provide very competitive pricing and premium services not readily available from other dealerships. Stop by one of our locations today to see how Worldwide Equipment is changing the trucking industry
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The job skills required for Service advisor include Communicates Effectively, Listening, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Service advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service advisor. Select any job title you are interested in and start to search job requirements.