Job Title: Operations Manager

Department: Operations

Location: WorldSprings at Grandscape

Position Type: Full Time

Reports To: GM

Company Overview:

Located at Grandscape in The Colony, WorldSprings is an outdoor hot springs experience offering a variety of mineral pools from around the world that promote health, wellness and social ambience. It’s where wellness meets social. There are family friendly pools, adult-only pools, and cabanas as well as saunas, cold plunge pools and a spa offering massages, body treatments, and facials. Our guests can also enjoy delicious and nutritious food and a variety of alcoholic and non-alcoholic beverages delivered directly to them with the latest technology. If you are passionate about wellness, state of the art customer experiences and being part of something special, join us!

Key Responsibilities and Essential Duties:

The Operations Manager will help ensure the smooth and efficient operational procedures within all departments enabling the club to provide the highest level of customer service.

Train and supervise the Front Desk, Housekeeping and M.O.D managers while helping the General Manager facilitate all delegated projects and responsibilities

Manage multiple aspects of inventory control, payroll budget, shift coverage and general club maintenance

Educate staff of proper company policies and procedures

QUALIFICATIONS

Qualified candidates must have proven leadership ability in a professional setting with 3-6 years of management experience in a customer service business

Excellent verbal and written communication skills

Proven ability to drive revenue

Hire, direct and train staff as well as excellent time management and follow-up skills

Financial management experience

4-year college degree required

Pay Transparency: $70,000-$76,000 annually

Attributes and Requirements:

• Ability to work flexible hours, including some weekends and holidays, as needed.

• Strong leadership skills, communication, and problem-solving skills.

• Strong organizational and project management skills, strong customer service skills.

• Ability to work independently and as part of a team in a fast-paced environment.

If you have the skills and experience necessary to excel in this role, we encourage you to apply. PLEASE SUBMIT RESUME and salary requirements to tkolp@worldsprings.com.

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 4 years

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office
• Outdoor work

Equal Opportunity Employer