Position Summary:

Guest Ambassadors communicate with guests looking to make or cancel reservations. They greet guests on arrival, direct them to where they need to be, issue wristbands, and collect payment information.

Essential Duties and Responsibilities:

• Accurately book, change and cancel spa appointments. 

• Acknowledge and greet everyone who enters and leaves the spa. 

• Ensure that the check-in, check-out and payment process is handled in accordance with company policy. 

• Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation. 

• Utilize spa computers with skill and proficiency; document guest information in electronic record as directed. 

• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. 

• Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests. 

• Handle guests’ questions and concerns promptly, professionally and courteously. 

• Maintain complete confidentiality in all guest matters in accordance with company policy; 

• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. 

• Maintain a clean, safe, fully stocked and well organized work area. 

• Ensure adequate stock of supplies and equipment; inform management when stock is low. 

• Must be able to work without constant direct supervision and remain at assigned post for extended periods of time. 

• Maintain a positive attitude and contribute toward a quality work environment. 

• Regularly attend, participate in and support training and staff meetings for the spa. 

• Communicate to management any and all occurrences involving staff or guests in the spa that require attention. 

• Perform other duties as assigned by Management.

Skills, Abilities and Experience:

• Minimum of 3 years’ of experience as a Front Desk personnel or as Customer Service Representative OR Minimum of 3 year of employment within a Hotel environment or Spa 

• Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team.

The World Spa, LLC. is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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