POSITION SUMMARY :

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?

Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered yes’, to any of the above, World Relief, and millions of people around the world need you.

This position will assist the resettlement team in providing services to newly-arrived refugees by helping them access government and community resources and navigate their first weeks and months in the U.

S. while meeting the requirements of the Federal Reception and Placement Program. This position works closely with other program staff to provide comprehensive services in partnership with members of the local community and area churches with the goal of encouraging self-sufficiency among those served.

Role & Responsibilities

• Assist refugees with transportation to / from their health screening appointments and other health related appointments
• Assist with ESL class registration and enrollment and encourage clients to engage in further integration programs and legal services
• Provide detailed and accurate documentation in client files and Dynamics
• Assist with enrollment in low-income housing as needed Identify and address barriers to successful resettlement as necessary
• Assist with creating case files for new arrivals and provide administrative support following case file reviews
• Assist in other programs and perform other duties as needed during periods with no or low refugee arrivals
• Transport clients to their appointments using own or World Relief vehicles
• Assist with administering beneficiary feedback surveys
• Communicate and work with volunteers in order to assist the resettlement team in tasks and core services

Knowledge, Skills, & Abilities

• Demonstrated understanding of case management processes; extremely detail-orientated; excellent time management skills
• Bi-Lingual desired (e.g. Burmese, Dari, Kirundi, Pashto, Swahili, Spanish).
• Strong verbal and written communication skills
• Previous case management experience preferred
• Skill and sensitivity working with people from various backgrounds and beliefs
• Ability to work with minimum supervision and resolve problems / issues promptly and effectively
• Ability to work well on a team in a synergistic work environment, a flexible and motivated team player
• Ability to prioritize, multi-task and organize in a fast paced and fluid environment

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and / or acknowledge World Reliefs , , and
• Valid driver’s license and reliable access to an insured vehicle required
• High school diploma
• Must be able to pass a background check and MVR check
• Experience in Microsoft software including Excel, Word, Power Point, and Outlook
• Cross-cultural experience required
• Willing and able to work various hours during the day and available during weekends as needed

Part time is eligible after 1000 hours in a year. World Relief Discounts (Immediately Eligible) : - Verizon- Pet Insurance through Nationwide- Home and Auto insurance through Liberty Mutual- Working Advantage Discount Program- Active & Fit Gym Membership PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ·While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations ·The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
• The employee frequently is required to sit, reach with hands and arms, talk and hear. WORK ENVIRONMENT : ·General office setting.

World Relief also offers hybrid and remote schedules for limited positions. ·Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

• Year-end archiving activities involve repeated lifting and bending.·Physical, emotional and intellectual demands·Equipment used : Employee computer (desktop or laptop), printer, and copier.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and / or ability deemed necessary to perform the job proficiently.

This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.

This position description is not all-inclusive and is always under review.

Last updated : 2024-05-09