POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

World Relief Quad Cities is looking for a Resettlement Caseworker to provide services to newly-arrived refugees by helping them access government and community resources, and navigate their first weeks and months in the U.S. while meeting the requirements of the Federal Reception and Placement Program. This position works closely with other program staff to provide comprehensive services in partnership with members of the local community and area churches with the goal of encouraging self-sufficiency among those served. Additionally, this position will be responsible for case management and reporting. 

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Welcome newly arriving refugee families and individuals in order to help them get off to a great start in building their new lives; this position is the first point of contact for our newly arrived families
• Provide community orientation, advice, and assistance in addressing basic needs
• Assist with all Health Screening appointments and other health-related appointments
• Assist clients in creating initial budgets and provide basic financial information
• Work to ensure client enrolls in ESL classes and encourage clients to engage in further integration programs and legal services 
• Maintain and complete detailed and accurate records of client files, case notes, and reporting records
• Encourage participants to work towards self-sufficiency and early employment, recruiting qualified clients for the Match Grant Program
• Assist with enrollment in low-income housing as needed
• Inspect refugee housing and assist in reporting housing issues to landlords
• Perform home visits and evaluations during resettlement period
• Identify and address barriers to successful resettlement as necessary
• Operate as a cultural broker between volunteers, church groups, service providers and refugees
• Maintain regular communication with clients through phone calls, emails, and office visits
• Assist in other programs and perform other duties as needed during periods with no or low refugee arrivals
• Transport clients to their appointments using own or World Relief vehicles
• Communicate and work with volunteers in order to complete resettlement tasks and core services 

• Demonstrated understanding of case management processes; extremely detail-orientated; excellent time management skills
• Bi-Lingual ability in Arabic, Burmese, French, Karen, Hakha Chin, Swahili desired
• Strong verbal and written communication skills
• Previous case management experience preferred
• Skill and sensitivity working with people from various backgrounds and beliefs
• Ability to work with minimum supervision and resolve problems/issues promptly and effectively
• Ability to work well on a team in a synergistic work environment, a flexible and motivated team player 
• Ability to prioritize, multi-task and organize in a fast paced and fluid environment 

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Valid driver’s license and reliable access to an insured vehicle required
• Must be able to pass a background check and MVR check
• Experience in Microsoft software including Excel, Word, Power Point, and Outlook
• Cross-cultural experience required
• Four-year degree from accredited University
• Willing and able to work various hours during the day and available during weekends as needed 

World Relief offers a competitive benefits package (25 hours per week):

World Relief contributes to monthly premiums:

-Medical

-Dental

Additional Benefits:

-Offer 16 Paid Holidays!

-Vision

- Paid Sick and Vacation Time

- Paid Parental Leave (12 weeks for qualified employees)

-FSAs: Medical & Dependent Care, & Commuter Funding

-Supplemental Life Insurance (employee, spouse, and children)

-Critical Illness, Hospital Indemnity, and Accident insurance policies

World Relief pays 100% for eligible employees:

-Group Term Life (employee, spouse, and children)

-Long Term & Short-term Disability

-Accidental Death and Dismemberment (AD&D)

-Long Distance Travel Insurance

-Employee Assistance Program (EAP)

World Relief - Retirement:

-401K & Roth

-WR matches up to 4%, then an additional quarter percent up to 10%

-Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. 

World Relief Discounts (Immediately Eligible):

-Verizon

-Pet Insurance through Nationwide

-Home and Auto insurance through Liberty Mutual

-Working Advantage Discount Program

World Relief is honored to be recognized with the Cigna Healthy Workforce Designation, Silver Level for meeting or exceeding the core components of our well-being program including leadership and culture, program foundations, program execution, and whole person health.