Workrise is hiring a Customer Success Intern responsible for executing customer compliance and formulating a report of the client service level as it pertains to our time capture. Our ideal candidate for this role will be a highly organized, detail-oriented, data-driven self-starter.

Internship Details:

• Hybrid internship (in office attendance at our downtown Austin office location)
• Start date: June 3 - August 4, 2024 

What you’ll be doing:

• Project execution on Client Requirements and Service Models 
• Investigating compliance and training requirements at the client level to resolve discrepancies.
• Working with the client compliance execution team to improve processes and data management and process gatekeeping.
• Coordinating a report of the variations in our service model on a client level by discovering nuances in time capture at the customer level. Create data-backed recommendations for standardization. 
• Data discovery in internal requirements, for example: independent contractor agreement execution % to help mitigate legal risk. 
• Potential to speak with current customers in the oil and gas field 
• Presentation of the results of the project to cross-functional stakeholders and peers
• Executing ad-hoc tasks for cross-functional stakeholders

Experience and Education Requirements:

• Experience working with large datasets (thousands of rows) across multiple systems
• Comfortable working with limited direction from supervisors
• Excellent written and verbal communication skills
• Demonstrate a proactive attitude towards seeking clarification and assistance when needed. 
• Consistent track record for building strong working relationships with peers
• Ability to maintain focus and attention to detail while working consistently on tasks that may be repetitive or tedious in nature.

Additional experience preferred, but not required:

• Pursuing a degree in Data Science, Supply Chain, or other similar fields.

Essential Job Functions:

• Regular, on-time attendance
• This is a hybrid role and requires attendance in the downtown Austin, TX office on Tuesdays and Thursdays
• Ability to communicate effectively
• Ability to use office equipment such as a computer, copier and telephone
• Ability to use office computer programs such as e-mail, Google Suite, Microsoft Word, PowerPoint and Excel
• Constantly remaining in a stationary position, often standing or sitting for prolonged periods