Service Advisor

POSITION SUMMARY:

The Service Advisor will be responsible for managing the maintenance and service of commercial vehicles, developing processes and Standard Operational Procedures to ensure a better internal/external workflow process.

Job Type: Full Time

Work Location: Livermore

RESPONSIBILITIES

· Managing the maintenance scheduling workflow for all commercial vehicles to ensure operational efficiency

· Maintaining detailed records of vehicle servicing and inspection

· Consulting with repair shops about needed repairs and alternatives that can be offered in place of expensive repairs

· Managing potential cost savings and warranty protections.

· Managing existing and new vendor contracts

· Managing registration process for all commercial vehicles and ensure insurance documents are updated timely.

· Track all maintenance repairs using Fleetio software program

· Developing and implementing policies and procedures for vehicle use and maintenance

QUALIFICATIONS

· High school diploma

· Minimum of two years as Service Advisor

· Excellent time management experience

· Strong organizational, problem solving and analytical skills

· Excellent customer service

· Excellent written and oral communication skills

· Excellent presentation skills

· Ability to work with all levels of management

· Strong organizational, problem-solving, and analytical skills

· Ability to manage priorities and workflow

· Ability to work independently and with cross functional teams

· Proficient on Microsoft Office and Excel

· Strong interpersonal skills.

· Good judgement with the ability to make timely and sound decisions

· Professional appearance and demeanor

· Travel as needed 5-10%

PHYSICAL REQUIREMENTS

· Ability to climb stairs multiple times a day and be able to lift and/or carry up to 25 pounds.

· Ability to sit, rise, kneel, squat, twist, pull bend multiple times a day.

· Ability to walk with items in hand, grasp and reach as needed.

· Ability to perform with repetitive maneuvers and manual dexterity.

· Ability to work in an office environment

BENEFITS

· Meical, Dental, Vision

· Life Insurance

· Employee Assistance Program (EAP)

· Vacation

· Holidays

GLOM is an equal opportunity employer and probits discrimination and harassment of any type without regard to race, color, religion, national origin, citizenship status, ancestry, age, sex, sexual orientation, marital status, physical or mental disability, genetics, protected veteran, military status or unfavorable discharge from military service, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Day range:

• Monday to Friday

Shift:

• Day shift

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Livermore, CA 94551 (Required)

Ability to Relocate:

• Livermore, CA 94551: Relocate before starting work (Required)

Work Location: In person