Now hiring a Plumbing Field Manager!

Are you an experienced Residential Plumberwho is ready for the next challenge in your career? Do you love helping customers, mentoring other Plumbers, and being a part of a growing team with unlimited opportunities? If so, then this is the job for you! We have been in the industry for 40 years! From one man and a truck to becoming one of the largest (Still) family-owned Residential Service Companies in Northeastern Florida, our main priority has always been to keep our customers' homes comfortable and safe!

The Role

We are actively seeking a Plumbing Field Manager to lead our Plumbing Team and continue to provide the best customer service in North-East Florida. The Field Manager will help mentor and grow our technicians, while holding the team accountable.

What Can WE Do For YOU?

• Provide stability – we are the biggest family-owned service company in Northeastern Florida and have been in business since 1983.
• Performance based Incentives including Monthly/Quarterly Bonus
• Morale Boosting Events (Food Truck Fridays, Cornhole Tournaments, Top Golf etc.)
• Nice company trucks (Take Home)
• We care about our employees and listen to their suggestions!
• Fantastic work life balance
• Minimal On-Call Schedule
• Opportunity for job growth within company

Benefits of working for us:

• Medical insurance
• Vision and dental insurance
• Short-and-Long-term disability insurance
• Retirement IRA incentive plan
• Paid Time Off Holiday pay
• Excellent PTO plan
• Flexible Schedule

Plumbing Field Manager Responsibilities:

• 15 years plumbing service experience required
• Previous supervisory/management experience preferred
• Develop and maintain a first-rate training program for apprentices, and technicians.
• Ensure technicians are always following service system procedures and that we are always putting the best technicians that we can on the road. Verify that these technicians are adhering to company procedures, are utilizing proper safety procedures and equipment, are working efficiently, and are maximizing each sales ticket without selling unnecessary materials or services.
• NexTech Training Program – Create and maintain a robust, formal training program
• Create a list of classes with a course summary for each. The summary should include required “take-aways” for each class.
• Continuous Improvement for Current Technicians – Create and maintain a detailed account of each technicians’ strengths, areas that need improvement, and training required. Then set a formal training plan for each technician and update the plan as appropriate.
• Grow our technicians – Create and maintain a list of essential skills required to be a technician. Apply this list to each current and future apprentice. Then work to complete this list for each apprentice as soon as possible.
• Provide in the field training for areas of weaknesses for each technician.
• Ensure adherence to company procedures
• Ensure field employee compliance with the Company handbook, rules, and procedures.
• Vehicles need to be inspected and cleaned weekly. Ensure each one is properly stocked with essential items.
• Bring violations to the attention of the Service Manager so that corrective action is taken.
• Have a clear understanding and working knowledge of all safety procedures and equipment that are relevant to our work.
• Ensure that field employees have a clear understanding of the safety procedures and equipment that are required for each task that they will be asked to perform.
• Ensure that the proper safety training of field employees is completed and maintained.
• Understand sales criteria and hold your team accountable for exceeding revenue goals.
• Ensure technicians are following all service system procedures and providing at least (3) options on all service calls.
• Cut down on the number of callbacks.
• Follow up on failed inspections with the technician that completed the job.
• Assist in warranty calls, providing training to stop future occurrences.
• Complete weekly 1-on-1 with each technician providing necessary constructive feedback on their total sales, billing efficiency, and service system procedures.

Here is what we are looking for in our next Plumbing Field Manager:

• Fantastic Customer Service Skills
• Desire to mentor and grow our technicians
• Ability to make connections and continue our tradition of taking great care of our customers
• Ability to pass pre-employment requirements
• Clear MVR with valid driver's license
• Journeyman level Plumbers with 15 years of residential service experience
• Management Experience

Our satisfaction guarantee applies to employees as well as customers. By treating employees right, we are the “Company of Choice” for plumbing, HVAC, and Electrical professionals in North-East Florida.