Institute Communities Manager

Reports to Senior Director of the Word on Fire Institute

The Institute Community Manager serves as the community manager for the Word on Fire Institute, a dynamic online community focused on forming Catholic evangelists. The Institute Community Manager acts as a liaison between Institute Professors/Fellows and Institute members, helping the Professors/Fellows to manage their communities by providing training and technical support, and serving as a point of contact for all Institute members with questions about the communities. The Institute Community Manager is also responsible for increasing member participation and implementing strategies to increase engagement and continuously improve the community experience.

Location: Rochester, MN

Employment Type: Full-time

Responsibilities

• Directly supervise Institute community leaders, providing leadership, direction, and guidance to achieve Community-specific and Institute-wide goals

• Create and manage a community governance framework which dictates how communities are formed, operate, and expand

• Serve as a point of contact for Community group leaders and Institute members with questions about Institute communities

• Develop and implement strategies to increase the size and engagement of the Institute communities

• Ensure that Professors/Fellows are providing regular content packages to Community group leaders

• Provide technical support to Professors/Fellows, assisting them to set up groups, communities, webinars, and other online learning events

• Coordinate course and community launch schedules, working with Fellows and Professors and contractors to track the engagement with communities; prepare reports for Institute executive leadership on community and fellow engagement

• Assist communities in the recruiting of small group leaders

• Manage the Institute communities’ membership rosters (both public and private communities)

• Onboard new Institute members and orient them to all the resources the Institute has to offer, including the public and private Communities 

• Provide regular updates to Institute members about new content, including weekly newsletters

• Maintain a deep knowledge of all of Word on Fire’s products, initiatives, and content in order to answer community leaders and members’ theological, moral, practical, etc. questions by referring them to relevant Institute resources (e.g., courses, future and previous seminars/workshops, articles, Communities, etc.) 

• Ensure Institute members are abiding by Word on Fire’s community standards

• Facilitate and support monthly live seminars led by Institute Fellows/Professors

Requirements

• Bachelor’s degree in communications, journalism, marketing, or a related field, or equivalent experience

• 3 years of experience working with online communities and providing strategic guidance for fostering the growth of online communities

• Ability to work occasional evenings

• Must be a self-starter, able to work independently with a proactive working style

• Outgoing and willing to take charge and connect with Institute community members

• Innovative thinker driven toward creating vibrant engagement within the Institute

• Excellent verbal and written communication skills

• Exceptional proofreading skills

• Commitment to the mission of Word on Fire

Desired Qualifications

• Familiarity with Content Management Systems (CMS) such as WordPress

• Familiarity with the work of Bishop Robert Barron and Word on Fire

• Ability to edit and format content, use online page building tools, schedule posts

• Familiarity with search engine optimization (SEO) and user experience (UX) principles

Mission

Word on Fire Catholic Ministries is a nonprofit global media apostolate that supports the work of Bishop Robert Barron and reaches millions of people to draw them into—or back to—the Catholic faith.

Word on Fire is founded upon and intent on prioritizing its Catholic religious mission and principles above all else. Word on Fire's religious mission may therefore require that it make employment decisions based on an individual's religion and adherence to the principles of the Catholic Church.

Employee Benefits

Word on Fire offers its team members a robust benefits package that includes:

• Competitive compensation

• Work-from-home Wednesdays and up to 20 additional work-from-home days throughout the year

• Several 100% Word on Fire-paid insurance benefits: life, short-term disability, and long-term disability

• Other insurance benefits: medical, dental, vision, HSA, FSA, accident, critical illness, and hospital indemnity

• A retirement plan with a 3% target employer contribution

• Generous paid time off and paid holidays

• Paid parental leaves at 100% of base salary

• Access to Word on Fire’s incredible wealth of content and resources and more!