* ESSENTIAL Duties and Responsibilities *

• Configure, and technically install MES in new production lines by working closely with Head office in Korea
• Support Manufacturing on the efficient use of MES; help to troubleshoot issues during MES usage and support end Users in MES navigation
• Troubleshooting and fix of MES and MES H/W which occur in daily operations to ensure 100% operations of the system in plant
• Implementation of MES support and emergency concept in plant including training of key users in operations and service
• Assists with the installation, configuration and maintenance of desktop, laptop and/or other related equipment and devices.
• Provide individual instruction and/or training to users on new or updated technologies.
• Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems
• Performs basic problem solving and assistance on various software applications and hardware systems for employees
• Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.

* skills and qualifications *

• High-level knowledge of commonly used software, hardware and applications
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
• Demonstrated written communication skills to create useful support logs
• Analytical and problem-solving skills to troubleshoot and diagnose issues
• Time management skills to provide updates and fixes within a promised time frame
• Multitasking skills to assist multiple employees at once
• Observational skills to recognize warning signs that indicate potential problems
• Customer service skills to interact professionally and positively with employees and coworkers

*Others:*

* 1~3 years’ Experience in Automotive Industry preferred.

*BENEFITS:*

1) Health insurance

2) 401K

3) Paid leaves

Job Type: Full-time

Benefits:

• 401(k)
• Paid time off

Experience level:

• 5 years

Schedule:

• 8 hour shift

Work Location: In person