Woody Anderson Ford is Hiring a Service Advisor Near Huntsville, AL
Our mission is simple: to create an uncommonly exceptional experience for customers' automotive needs. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture. As the face of our cutting-edge Service Department and the dealership as a whole, Service Advisors are committed to elevating the guest experience and assuring them that We Have Their Back! We are looking for a self-motivated individual who is personable, organized, and passionate about delivering the best experience possible. Be ready to be the hero that saves our guest's day! We are looking for people who are interested in more than just a job; in particular, process oriented individuals who find joy and take pride in what they do. If you're looking for a major move in the right direction, we would like to speak with you! CLICK HERE for our WrenchWay Top Shop page What We Offer
Health Insurance with optional vision and dental insurance
Paid Vacation and Paid Sick Leave
Paid Company Holidays and Closed on Sundays
401(k) Savings Plan with Employer Match
Employee Discounts
Paid Training and Ongoing Professional Development
Work-Life Balance with a Family-Friendly and Inclusive Team Culture
Career Growth and Internal Promotions
Custom and Competitive Wage Plans
Responsibilities
Ensure that guests are greeted cheerfully and in a timely manner
Welcome new guests to the Ford family and take every step to elevate the guest experience
Build rapport with guests that make them feel recognized and appreciated for who they are
Write Repair Orders and Vehicle Check-up Reports
Perform Interactive Inspection Processes while keeping the guest engaged
Manage open repair orders with a proper daily route sheet
Provide complete and accurate written estimates for labor and parts
Indicate on repair orders exact guest information using proper operation codes
Make special note of the main reason(s) the guest brought the vehicle in
Set clear expectations and establish realistic "promise times"
Monitor work-in-process & DMS for work distribution, work with Service Manager to oversee production when necessary
Check progress of repairs throughout the day
Consistently stay in communication with guests about status of their vehicle
Respond to inquiries regarding appointments, estimates, status, work-in-process, or other questions in a timely manner
Compare final invoice with original repair order including amendments
Accurately explain repairs to guests
Perform a proper Re-Delivery
Maintain good working relationships to foster positive employee relations
Qualifications
High school diploma or the equivalent
Service Advisor manufacturer training and/or certifications
Minimum 3 years' experience and/or training as service writer or advisor
Exceptional communication skills and experience dealing with complex issues and customer concerns
Integrity and honesty are absolute requirements
Effectively model and reinforce company Core Values and Mission Statement
Ability to work effectively in a fast-paced environment
Ability to type and utilize all functions of a computer and various operating programs
Valid driver's license and good driving record
Ability to pass pre-employment drug screen and subsequent random drug screens
Ability to lift heavy objects weighing up to 50 pounds several times during each shift
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.