RideNow Powersports, a subsidiary of RumbleOn, is seeking an outgoing and personable customer service Rockstar to act as the liaison between our customers and technicians in the Service Department at our dealership in Huntsville, AL. If you are a positive, upbeat, and interactive Service Advisor with a passion for powersports, this opportunity may be perfect for you!

Responsibilities

• Schedule appointments for repair, maintenance and recall work.
• Greet customers, inspect their powersports vehicles, and answer questions.
• Document problems with Motorcycles, ATVs, Side-by-Sides, and Personal Watercraft and clearly describe them on the repair order.
• Notify the Service Manager of additional work needed or any delays in expected completion as soon as they become known, so the customer can be immediately notified.
• Advise customers on necessary/suggested services and cost.
• Offer additional services and products, including special promotions.
• Review repair orders in progress to ensure quality and timeliness.
• Follow the status of a customer's powersports vehicle from service bay entry through the completion of work.
• Communicate any changes in timeline, repairs, or cost to the customer.
• Upon completion of work, review the work order with the customer.
• Other duties as assigned.