What We Offer

• Health Insurance with optional Vision and Dental insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation and Paid Sick Leave
• Paid Company Holidays and Closed on Sundays
• Paid Training and Ongoing Professional Development 
• Employee Discounts
• Family-Friendly and Inclusive Team Culture
• Work-Life Balance
• Career Growth and Internal Promotions
• Custom and Competitive Wage Plans

Responsibilities

• Assist walk-in guests and direct them to an estimator to answer automotive questions or concerns
• Input in computer schedule for drop offs and estimates for visibility by body shop personnel
• File all dealership forms, records, reports, correspondence, or other relevant material
• Read/examine incoming material for accuracy and legibility, gets clarification, if necessary, classify properly, and file within appropriate file system
• Search for and retrieve information contained in files as requested
• Keep current files and records of material removed from files
• Answer phone calls, providing general information as needed
  • Direct calls to the appropriate person for inquiries and/or updates on the status of repairs
• Provide general administrative and clerical support
• Monitor and maintain office equipment and supply needs
• Maintain a clean reception desk and area
  • Keep the coffee and drink area stocked, clean and neat.
• Dispose of obsolete files in accordance with established retirement schedule or legal requirements
• Copy records and additional supporting tasks as needed
• Serve as a backup to telephone operator when needed

Qualifications

• High school diploma or the equivalent
• One year minimum of customer service experience 
• One year minimum of administrative office and/or billing experience
• Excellent phone etiquette
• Neat and professional appearance
• Ability to type and utilize all functions of a computer and various operating programs
• Efficiency using Microsoft Office, including Excel, Word, Outlook, and Teams
• Valid driver’s license and good driving record
• Ability to pass pre-employment drug screen and subsequent random drug screens
• Ability to work effectively in a fast-paced environment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.