Creating a spotlessly clean and comfortable spa is one of the most important responsibilities of our Spa Attendants. They do this by assisting the therapists in cleansing the treatment rooms, cleaning the locker rooms and removing the soiled linen. Additionally, they are responsible for back of the house operations including product preparation for the same day and following day, hydrotherapy preparations and appointments. And in all their guest interactions, they demonstrate the Woodside Spirit by providing warm and gracious service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs daily general cleaning and minor maintenance tasks in the facility.
• Responsible for the opening and closing of the sauna areas and their sanitation.
• Follow all safety, hygiene and cleanliness at all times.
• Responsible for general opening of the Spa facility, (turning on lights, music, steam sauna, etc.)
• Replenishes guest amenities, robes, slippers and towels when necessary.
• Maintains the supplies on the locker rooms, treatment area and wet areas neat and presentable.
• Maintains the lounge bars and wet areas, repairs facial treatment equipment and supplies daily.
• Performs special projects delegated by the Spa Captain and/or Spa Director.
• Performs whatever is necessary to ensure and maintain a pleasant visit for each guest.
• Conducts tours of the Spa facility.
• Maintains the spa laundry inventory.
• Issues robes, slippers and locker keys to guests receiving spa treatments.
• Monitors the appointment schedule to ensure proper staffing levels.
• Maintains bimonthly inventory of all spa supplies and needs.
• Regularly monitors locker rooms when available.
• Participates in cross training in all facets of the hydrotherapy and body treatment, i.e. Vichy shower, Swiss shower and whirlpool and locker room and facilities operation.
• Maintains cleanliness and neatness of the facility, inside (including the fitness center) and outside (including the outdoor whirlpool and sundeck) in order to ensure personal service in an immaculate environment.
• Knows front desk operations including reservations systems, filing systems, sales systems and guest check in procedures.
• Greets every guest in a friendly, courteous and professional manner in an effort to ensure a pleasant visit for each guest.
• Continuously follows all spa policies.
• Attends daily shift meeting for team building.
• Assists in other departments when necessary.
• All other duties as assigned by the Supervisor.

Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action up to and including termination.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the Hotel.

Upon employment, all associates are required to fully comply with the Hotel rules and regulations for the safe and efficient operation of the Hotel facilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Knowledge of locker room and facilities operation.
• Skills required to properly administer various hydrotherapy and body treatments.
• Must be patient, an effective and courteous listener and able to show empathy.
• Must be an energetic and enthusiastic individual.
• Able to work under pressure with ease.
• Must have a desire to learn new techniques in the spa industry.
• Ability to speak effectively with customers in a friendly and pleasant manner.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Meets legal age requirements for the position.

EDUCATION and/or EXPERIENCE

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. Must have a high school diploma. Must have a minimum of one year in the administration of hydrotherapy and body treatments experience. One-year spa experience in the operation of the locker room and facilities.

CERTIFICATES, LICENSES, REGISTRATIONS

CPR/First Aid Certification is required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk; reach with hands and arms; stoop, kneel, crouch, and talk or hear and may regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

GROOMING

All associates must maintain a neat, clean and well-groomed appearance (specific standards available.)

PAY SCALE

The pay scale for this position is $19.75, with the position being eligible for a potential increase after 6 months.

Monterey Plaza Hotel & Spa is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American’s With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.