AGM

You are a Hospitality Professional working your way up the ladder of success. You have earned the trust of the General Manager to oversee a team that delivers operational excellence. As the GM's "go to" manager, you are a leader working every day to ensure guests are wowed by a caring, well-trained, and highly motivated staff. In the role of Assistant General Manager, you will:

• Oversee Hotel Operations -- Other managers and supervisors will report to you either directly or indirectly and it is your job to know how to deliver a safe and guest-centric environment, a positive employee experience, and a bottom line that meets or exceeds expectations.
• Walk the Talk -- Walk those parts of the hotel you are in charge of every day. Identify and thank departments that deserve kudos as well as those areas that need training, maintenance, or some other improvement. Talk to guests and to staff to ensure all is going as it should, actively listening for where you can help/improve the experience. You should know your team and they should know you.
• Be a Finance Guru -- Set your departments' standards, policies, and procedures and then keep a pulse on operational and financial performance. Actively participate in the budget process. Be proactive vs. simply reactive to ensure your areas are accurately forecasting for optimal staff and supply levels and at the same time maximizing profit, all while delivering an exceptional guest experience. 
• Be a Visionary -- Let your passion for your hotel inspire your staff so they work as a great team of individuals dedicated to doing their best.
• Be the Manager on Duty -- Taking charge of the property when required and training your team -- especially the third shift -- to step into that role as needed.