Overview

Position Title: General Manager – Cargo & RampClassification: Full Time-Exempt Reports To: VP of OperationsPosition Summary: The General Manager is responsible for leading and developing managers as well as supervisory and front-line team members. Key areas of responsibilities include promoting and maintaining relationships with airlines customers, on time performance, and management of ground equipment, staffing and exceeding the overall station goals. The General Manager is also required to deliver against established operational and financial performance goals. Leadership of the cabindepartment also entails close oversight to ensure compliance with many government regulations such as FAA, OSHA, DOT and CBP.

Responsibilities

Principal Duties and Responsibilities: • Work with the local airline leadership to maximize operational performance in areas of on-time performance, Ramp and Cargo performance, staffing, training, compliance and safety• Interact with airport authorities, government agencies, airline customers and external organizations• Ensure all ramp and cargo safety, AOA safety, security rules and regulations are followed; report any violations as necessary• Accountable for reliability, customer service delivery, fostering positive employee relations, cost management and regulatory compliance• Directing and motivating station leadership to achieve agreed targets and proactively identifies areas for continued development • Participate in all local, regulatory and business partner audits and report any findings and/or areas of concerns• Review facilities and operations for compliance and accident prevention deficiencies • Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards • Investigate, report and implement corrective actions for any incident of aircraft damage, cargo non-compliance or employee injury and conduct/participate in employee coaching and counseling as necessary • Delivers against operational and financial goals and objectives • Accountable for ground support equipment• Manage scheduling of employees and workgroup assignments• Oversee any disciplinary action resulting or potentially leading to termination in order to ensure proper documentation and consistent application of polices • Support the recruitment process and employee development in collaboration with the HR team

Competencies: • Strong working knowledge of airline operations as it relates to below the wing ground handling, aircraft appearanceand cargo• Knowledgeable in anti-icing and de-icing operations• Proven business acumen, technical learning/innovation management and a drive for results• Ability to understand financial implications (cost benefit) in operational decisions • Superior problem-solving, conflict management and decision making skills• Demonstrate communication, leadership and analytical skills • Ability to develop effective relationships at all levels• Knowledgeable in Microsoft Office software; Word, Excel, PowerPoint, Access and Publisher

Qualifications

Required Education & Experience: • Bachelor’s Degree in Aviation Management or related field and/or equivalent experience; 3-5 years of airline/aviation experience required. • Strong understanding of Airline Ramp Operation Additional Requirements: • Possess a valid US driver’s license • Must pass drug screen and a 10-year FAA background check (employment/criminal)• Must demonstrate excellent interpersonal and verbal communication skills in English• Must be able to perform in a fast-paced environment while maintaining a professional and effective approach to high stress situations• Internal candidates must have a recommendation from immediate supervisorWork Environment This job operates in a professional office environment as well as outdoors in an airport ramp environment. The employee may become exposed to the elements including but not limited to heat, rain, and snow.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk and hear. The employee must occasionally be able to lift or move up to 25 pounds. Travel Some travel may be required.Jetstream Ground Services, Inc. offers competitive salaries and comprehensive benefits including paid new hire orientation, training, Holidays and Personal Time Off (PTO), Health Insurance including Dental, Vision Insurance, 401 (k) and endless opportunities to advance.Jetstream Ground Services is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (704) 359-0015 and let us know the

nature of your request and your contact information. As an Equal Opportunity Employer, our hiring decisions are based on merit, qualifications, and business needs. #JGS