Customer Service Ambassador

Woodard Properties, a locally owned property management and development company in Charlottesville, is seeking an experienced Customer Service Ambassador to join our team!

The person in this role will be the first point of contact in our leasing office, assisting customers and supporting team members. Work hours are generally 8:30 am – 5 pm, Monday – Friday.

Responsibilities:

Customer Service

• Office Visitors & Phones – Welcome and assist customers, vendors, and visitors.
• Take payments, write receipts, assign parking permits, and manage key loans for residents, vendors, contractors, and employees.
• Submit service requests and assist with move-ins, move-outs, and customer events.

First Impressions

• Leasing office’s first point of contact
• Keep the office organized and inviting, and ensure exterior signage, parking lot, sidewalks and patios are tidy and welcoming, and keep the promo shelf well-stocked and eye-catching.

Administrative

• Check after-hours drop box, assist with marketing initiatives, monthly lease renewal calls, move-in and move-out processes, key audits, and other activities as needed.
• Manage office supplies & purchases, sort mail, and keep beverage station stocked and clean.
• Support & assist residential, commercial, marketing, and other teams as needed, including running an occasional errand.

Qualifications & Requirements:

• An eagerness to serve customers, support teammates, and learn about property management.
• Highly organized and adept at simultaneously managing multiple tasks.
• Comfortable with being interrupted regularly while working in a bustling environment.
• Able to work independently, confidently, and with minimal supervision.
• Embrace & promote the company’s Mission | Purpose | Values
• 2 years in similar or relevant positions
• Proficient in Microsoft Office, including Outlook, Word, and Excel
• Exceptional written and verbal communication skills
• A valid driver’s license and acceptable background check. (No DUI or reckless convictions within the past 3 years.)

Permanent Employee Benefits:

• Success sharing bonus plan (quarterly)
• Performance bonus plan (biannual)
• Paid time off
• 9 paid holidays
• Vision insurance
• Dental Insurance
• Health insurance
• Health savings account
• Life insurance
• Wellness Program
• Matching gift program
• Annual benefits review
• 401(k) plan 6% match

Established in 1981, Woodard Properties is a customer-centric company that fosters teamwork, personal growth, and continuous learning in a positive, smoke-free work environment. Our benefits package is exceptional, offering competitive pay, generous bonuses, paid time off, educational opportunities, retirement & insurance plans, and much more!

If you are interested in this position, please email a cover letter and your resume to Career@WoodardProperties.com with the Subject line “Customer Service Ambassador”.

We look forward to hearing from you. EOE

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Why are you interested in this position?
• What is your salary requirement?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Charlottesville, VA 22903 (Required)

Work Location: In person