Job Overview:
We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their satisfaction throughout their stay. This is a vital role in our hotel, as you will be responsible for creating a positive and welcoming atmosphere for our guests.

Responsibilities:
- Greet guests upon arrival and assist with check-in and check-out processes
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Answer phone calls and direct them to the appropriate department or individual
- Assist with night audit procedures, including balancing accounts and preparing reports
- Maintain accurate guest records and ensure confidentiality of personal information
- Coordinate with other hotel departments to fulfill guest needs and requests
- Handle cash transactions and maintain a balanced cash drawer
- Ensure the lobby area is clean, organized, and presentable at all times

Experience:
- Previous experience in guest services or hospitality is preferred
- Knowledge of hotel operations and front desk procedures is a plus
- Proficiency in phone systems and computer software applications
- Strong communication skills, both verbal and written
- Multilingual abilities are highly desirable
- Excellent customer service skills with a friendly and approachable demeanor
- Ability to handle difficult situations with tact and professionalism
- Strong problem-solving skills and attention to detail

Join our team as a Guest Service Agent and enjoy the following benefits:
- Competitive pay based on experience
- Opportunities for career advancement in hotel management or guest relations
- Training and development programs to enhance your skills
- A supportive work environment that values teamwork

If you are passionate about providing exceptional guest service in a hospitality setting, we would love to hear from you. Apply now to join our team as a Guest Service Agent!

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Expected hours: 35 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person

Work Location: In person