Job Title: Regional Leasing Consultant

Reports to: Community Manager

FLSA status: Non-exempt

Purpose of Job: To assist the property manager with marketing the property to prospective residents, and to assist with resident retention.

Essential Job Description and Functions:

Responsibilities:

• Ensure that residents fill out all leasing paperwork completely, accurately and on time and online
• Achieve an average closing ratio of 40%
• Ensure the timely collection of rents, entering funds into AppFolio same day and prompt deposits into bank
• Enter resident activity into AppFolio & Tenant Tech accurately and in a timely manner
• Completes Monthly Market Survey each month for properties in region and meets with managers to go over final reports
• Assists with Lease Expiration Reports for Region
• Leads training for incoming leasing agents and assistant managers
• Travels to properties in region to assist communities with leasing efforts
• Travels to various properties in region to cover staff vacation or absences
• Assist with resident retention by helping organize resident activities, and participates in hosting the events at properties in the region.
• Enter invoices accurately each week into AppFolio as assigned.
• Provide customer service to prospective tenants including property tours, telephone and email inquiries, and performing move-ins.
• Ensure that vacant, model and target apartments are spotless and that appliances and fixtures are in working condition.
• Utilize online advertising platforms to post ads daily as needed to lease vacant units.
• Create advertising images in online design platforms for use in daily postings
• Track and follow up with prospective tenants utilizing traffic logs and guest cards.
• Following up on service requests within 24 hours and handling resident complaints.
• Prepare and get approval on Monthly Expiration Report, send out letters to residents, process lease renewal contracts and update report with resident info each month.
• Attend training seminars on a regular basis.
• Comply with all Fair Housing and Equal Housing Opportunity requirements.
• Comply with all appropriate state landlord/tenant statutes.
• Assist with marketing and communications through various online platforms and

complete marketing reports as needed.

• Processing applications, preparing leases, and performing move-in prep.
• Prepare appointments for on-site move-ins with managers as needed or traveling to complete any move-ins if needed.
• Ensure lease agreement paperwork for move in and renewals are completed by all parties in a timely manner prior to move-in.
• Assist in weekly notices needed for the property to include, non-compliance notices, patio notices, rent demand notices, 24hr notices, violation notices and balance due notices.
• Escalate resident issues to assistant manager/ manager as needed.
• Ensure residents carry an active renter’s insurance policy and updating AppFolio and ePremium weekly.
• Other duties as assigned by the manager and assistant manager.
• Various projects assigned by Portfolio Manager or Central Office staff.
• Job Responsibilities are subject to change, with or without notice, based on the business and financial needs of each individual property.

OPTIMIZE CURB APPEAL:

• Promptly notify manager of safety concerns or deficiencies in property appearance
• Ensure property is free of litter at all times
• Lightly clean leasing office area each morning (vacuum, wipe surfaces, clean glass)

Non-Essential Job Functions:

• Climb stairs to inspect above ground-level units.

Knowledge, Skills & Abilities Required:

• Ability to work as a team player
• Ability to resolve conflicts
• Ability to multi-task
• Ability to communicate effectively to supervisor
• Demonstrates professional appearance and good hygiene at all times
• Demonstrates customer service skills
• Demonstrates a positive attitude towards work responsibilities and team
• Demonstrates a desire for continuous professional development
• Demonstrates ethical behavior and integrity at all times

Qualifications:

High School Diploma or equivalent

Working Conditions:

• Approximately 50% in office environment using computer and phone
• Approximately 50% inspecting property grounds, including apartments, building structure, landscaping, signage which requires the ability to climb stairs and maneuver narrow walkways.
• May be required to work weekends
• May be required to pick up trash on property as needed
• May be required to travel to and work other properties in region as needed