Reports to: Senior Management team, Portfolio Manager

FLSA status: Non-Exempt

Purpose of Job: To efficiently operate all aspects of multifamily property to ensure that revenues are maximized, expenses are minimized, and curb appeal is optimized while providing excellent customer service to property residents

Essential Job Functions:

Maximize Revenue:

• Maintain resident occupancy of 95% or higher
• Advertise & promote the property
• Provide customer service to prospective residents including property tours, telephone inquiries, and by performing move-ins
• Ensure retention of currently residents by organizing resident activities, following up on service requests within 24 hours and handling resident complaints
• Ensure that vacant, model and target apartments are spotless, and that appliances and fixtures are in working condition
• Ensure the timely collection of rents and other ancillary revenue and timely bank deposits
• Deposit monies on the same business day that you collect them
• Make recommendations to portfolio manager on rental rates and concessions
• Interact with prospective and current tenants using a professional and courteous approach
• Reduce tenant turnover by identifying tenant relations issues, mediating between parties and recommending solutions
• Attend training seminars on a regular basis
• Develop and supervise leasing and other administrative staff, including recruiting, coaching, training, disciplining and terminating if necessary
• Comply with all Fair Housing and Equal Housing Opportunity requirements
• Comply with appropriate state landlord/tenant statutesMinimize Expenses:
• Meet operating budget projections
• Enter resident activity into Appfolio in an accurate and timely manner
• Carefully analyze and control all property expenses to ensure reasonable cost/benefit ratio
• Use Word, Excel & Outlook to analyze property data and to create communications material for residents and portfolio manager
• Accurately code and post invoices and submit to accounting each week
• Respond to emergencies Optimize Curb Appeal:
• Supervise, develop and train maintenance staff to ensure that work orders and turnovers are done timely & accurately
• Ensure that property is free of safety concerns
• Other duties as assigned by Portfolio ManagerPhysical Requirements and Job Functions:
• May need to climb stairs to inspect 2nd story units
• Ability to carry or move objects weighing up to 20 pounds

Knowledge, Skills & Abilities Required:

• Ability to work with and manage a team
• Ability to resolve conflicts
• Ability to engage in cost/benefit analytical decision-making
• Ability to multi-task
• Demonstrate excellent customer service skills in difficult situations
• Demonstrates a desire for continuous professional development
• Takes initiative to anticipate problems and takes action to prevent them
• Always demonstrates ethical behavior and integrity

Qualifications:

• High School Diploma or equivalent
• 2 years’ experience in property management
• 2 years’ experience with supervising staff
• Working experience with Microsoft Office applications
• A valid driver’s license, reliable transportation, and automobile insurance to be able to run deposits to the bank and other errands for the property

Working Conditions:

• Approximately 80% in office environment using computer and phone
• Approximately 20% inspecting property grounds, including apartments, building structure, landscaping, signage which may require the ability to climb stairs and maneuver walkways