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Reports to: Community Manager

FLSA status: Non-exempt

Purpose of Job: To assist the property manager with marketing the property to prospective residents, and to assist with resident retention.

Essential Job Functions:
MAXIMIZE REVENUE:

• Ensure that residents fill out all leasing paperwork completely, accurately and on time-Achieve an average closing ratio of 40%
• Ensure the timely collection of rents
• Enter resident activity into Appfolio accurately and in a timely manner-Maintain accurate prospective, current, and past resident files
• Provide customer service to prospective tenants including property tours, telephone inquiries, and performing move-ins.
• Ensure that vacant, model and target apartments are spotless, and that appliances and fixtures are in working condition.
• Track and follow up with prospective tenants utilizing traffic logs and guest cards -Assist with resident retention by helping organize resident activities, following up on service requests within 24 hours and handling resident complaints.
• Attend training seminars on a regular basis.
• Comply with all Fair Housing and Equal Housing Opportunity requirements.
• Other duties as assigned by the manager and assistant manager.OPTIMIZE CURB APPEAL:
• Promptly notify manager of safety concerns or deficiencies in property appearance-Ensure property is always free of litter
• Lightly clean leasing office area each morning (vacuum, wipe surfaces, clean glass)

Non-Essential Job Functions:

• Climb stairs to inspect above ground-level units.

Knowledge, Skills & Abilities Required:

• Ability to work as a team player
• Ability to resolve conflicts
• Ability to multi-task
• Always demonstrates professional appearance and good hygiene
• Demonstrates customer service skills
• Demonstrates a desire for continuous professional development
• Always demonstrates ethical behavior and integrity

Qualifications:

• High School Diploma or equivalent
• A valid driver’s license, reliable transportation, and automobile insurance

Working Conditions:

• Approximately 50% in office environment using computer and phone
• Approximately 50% inspecting property grounds, including apartments, building structure, landscaping, signage which requires the ability to climb stairs and maneuver narrow walkways.
• May be required to work weekends