POSITION EDUCATION/QUALIFICATIONS:

• High School graduate or G.E.D. certificate required.
• Organizational skills is necessary
• Good written and verbal communication skills required.
• Ability to read, write and speak English
• Ability to communicate clearly and concisely with all levels of nursing, administration, and physicians
• Prefer hospital experience
• Current BLS/CPR preferred
• Bilingual—English/Spanish preferred

JOB KNOWLEDGE/EXPERIENCE:

• Six (6) months – One (1) year continuous experience.
• Knowledge of medical terminology a must.
• Must have proficient organizational skills and computer skills.
• Strong interpersonal skills, knowledge of proper telephone etiquette, and strong typing skills are highly desired.
• Must have excellent customer service skills.
• High degree of competency/experience in general.
• Requires good communication and organizational skills.
• Requires reasoning ability and good independent judgment.

POSITION RESPONSIBILITIES:

• Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practice
• Performs clerical duties as assigned by the nurse or physician
• Transcribes physicians' orders, and maintains chart records and other files.
• Answers phones and routes calls to the appropriate parties
• Uses resources in an efficient and cost effective manner.
• Maintains and promotes a team spirit through active cooperation and collaboration.
• Assures that patient equipment and supplies are available and are in operating condition.
• Orders and stocks the necessary equipment for the unit
• Maintains knowledge of and conforms to Hospital policy/procedures.
• Assists department manger with various clerical duties as directed

CUSTOMER SERVICE:

Performs other duties as assigned Provides excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E. program which outlines the Customer Service Principals including: First Impressions, Communication, Hospitality, Teamwork, Professionalism, Service Recovery and the Golden Rule. All employees are expected to practice theses principals at all times.

LINES OF RESPONSIBILITY: