Description

The Patient Access Coordinator partners with the Patient Access Manager to provide oversight and support to the patient access staff following established standards and practices and is a working member of the patient access team.

• Supervises and coordinates activities for all patient access staff assigned to the front office, appointment scheduling, call center, or pre-registration areas. In some office settings, may also supervise surgical scheduling and authorization/benefit team members.
• Represents the unit in a professional manner by treating all patients, guests, and colleagues in a courteous and cooperative manner.
• Acts as positive role model to the team to ensure patient engagement standards are met.
• Responds to non-clinical patient questions and concerns.
• Ensures patient access team completion and accuracy for all processes related to check in, check out, appointment scheduling and insurance verification/benefits/authorizations.
• Serves as the trainer for all new patient access team members assigned to check in or check out areas of the front office, appointment scheduling/call center, or pre-registration areas.
  • Ensures all patient access team members are educated and can perform any new procedure or workflow implemented by the organization or unit.
• Functions as an active member of the patient access team by assisting with the following:
  • Greeting patients and visitors in a prompt and courteous manner.
  • Confirming all patient demographic and insurance information is accurate during the pre-registration process and/or upon patient arrival.
  • Collecting and applying all patient co-pays, co-insurance, and balance amounts due.
  • Scheduling patient appointments in person, by phone, and using online scheduling platform; confirms with patient all information is accurate when appointment is scheduled via online platform.
  • Scheduling patient surgical procedures, obtaining authorizations and verifying benefit eligibility.

• Interviews and provides recommendations for hiring all new patient access team members at assigned locations.
• Submits recommendations for annual reviews and assists with conducting all coaching and performance improvement discussions with patient access staff at assigned locations.
• Reviews all patient access staff PTO requests for approval and is responsible for the patient access work schedule for assigned locations.
• Supports the implementation of action plans and workflows that align with the unit and organization strategic initiatives.
• Ensures all equipment used by the patient access team is in working order; orders & receives supplies; and places help desk tickets as appropriate.
• Completes assigned POS collection/daily balancing processes.

• Demonstrates and embodies the Women’s Care mission and core values.
• Compliance with all HIPAA rules, regulations, and guidelines.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of office administration/patient access experience in a medical setting, OBGYN a plus.
• Must possess excellent customer service skills, both written and verbal.
• Able to self-motivate and exhibit leadership qualities.
• Ability to use a computer and enter data in electronic medical record system, eCW a plus.
• Able to interact and communicate professionally and effectively with all levels of internal personnel, providers, personnel of outside organizations, and patients and their family members. Must possess good organizational skills, handle multiple tasks concurrently, and be able to work effectively with all levels of aforementioned groups.
• Must be dependable, reliable, and punctual.