1 Universal Service Representative Job in Branch, MI
Wolverine State Credit Union is Hiring an Universal Service Representative Near Branch, MI
What You'll Do:CASH HANDLING RESPONSIBILITES:
- Represents the Credit Union in a courteous and professional manner.
- Perform routine member cash transactions including deposits, withdrawals, credit card cash advances, payments, transfers, check cashing, cashiers’ checks, and money orders in person or by mail.
- Verify member ID; examine checks for endorsement and negotiability, monitor deposit amounts and examine documents for endorsement and negotiability. Detect and resolve discrepancies promptly.
- Balance cash drawer at the end of the day within allotted time frame.
- Receive member phone calls and meet with members to assist with inquiries and questions and ensure that they are promptly resolved, direct unanswerable questions to appropriate department. Explain member services that are available at the credit union including eligibility for membership, types of available accounts, interest and dividend rates, and other related services.
- Open new memberships and sub-accounts, new check orders, plastic card requests and send out applications when inquiries are received.
- Perform file maintenance and account changes as needed including name and address changes and updating signature cards.
- Receive and process changes of names, addresses and other such account information as needed.
- Process IRA contributions, withdrawals, rollovers and direct transfers.
- Answer questions regarding the loan process and services. Review loan applications with members; check completeness and accuracy of forms. Review credit reports.
- Assist members with information as to the status of pending loans and the approval or rejection of loans.
- Complete forms for implementing loan applications on both direct and indirect loans; conduct loan interviews; obtain information on collateral, including obtaining necessary insurance coverage or loss payee endorsement, credit information and other pertinent data as it relates to the lending operation for both primary borrowers and co-makers; secure proper signature and witnesses on documents; verify signatures and identification.
- Assist members with information as to the status of pending loans and the approval or rejection of loans.
- Explain reasons for denial and explore options for members when loans are denied.
- Resolve member complaints involving loan decisions or errors on their accounts.
- Provide guidance and training for new USR’s.
- Perform related clerical and administrative duties as needed including processing of miscellaneous loan documents and other correspondence.
- Complete all relevant BSA (Bank Secrecy Act) training pertinent to role and demonstrate strict adherence to BSA policies and procedure.
- Ensures the Credit Union’s quality reputation is maintained and projected.
- Maintains privacy of member account information.
- Assists area personnel as required.
- Keeps supervisor informed of area activities and of any significant problems or concerns.
- Completes required reports and records accurately and promptly.
- Attends meetings as required.
- Cross sells Credit Union products and services.
- Assists with maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment, including snow and ice removal.
- Other duties as assigned.
- High School graduate or equivalent required.
- Knowledge of credit union products and services.
- Cash handling and customer service experience is strongly preferred.
- Strong problem-solving skills with the ability to analyze and provide solutions using good judgement.
- Excellent verbal, written, and interpersonal communication skills with the ability to exhibit a pleasant disposition under all circumstances.
- Good working knowledge of word processing software, spreadsheet software, email software, use of the internet and ability to learn internal software.
- Weekly Pay
- Company Paid health, dental and vision insurance for yourself and any qualifying spouse/dependents (Following 90 days of employment)
- To help Prepare you for the future: 401(k) retirement plan (Following 90 days of employment)
- Paid time off: Vacation, Sick leave and company paid holidays
- Wellness reimbursement of up to $30/month (tickets to local community events, approved educational events or conferences)
- Tuition reimbursement after 1 year of employment
- Weekly Pay
- To help Prepare you for the future: 401(k) retirement plan.
- Sick time and vacation accrual.
- Wellness reimbursement of up to $30/month (tickets to local community events, approved educational events or conferences).
- Tuition reimbursement after 1 year of employment.
Our Mission: We are trusted and innovative financial partner, empowering individuals and businesses to achieve their financial goals while strengthening our communities.
A few words from Legal:The chosen applicant will be required to complete a Criminal History Authorization and Disclosure form allowing us to conduct appropriate background checks to determine eligibility for employment. Failure to submit documentation will result in an ineligibility for hire.
Upon request auxiliary aids and services will be made available to individuals with disabilities. Michigan Relay Center “Voice and TTY/TDD” 1-800-649-3777. An EOE.
Job Summary
Full Time
Banking
$49k-63k (estimate)
05/17/2024
07/11/2024
wolverinescu.com
OSCODA, MI
50 - 100
1950
<$5M
Banking
Related Companies
About Wolverine State Credit Union
Michigan is the Wolverine State. Wolverine's are known for their strength despite their size. Wolverine State Credit Union fiercely protects the financial future of members, despite size. Our mission is to be Michigans leading Credit Union, dedicated to the financial success of every member.
The job skills required for Universal Service Representative include Customer Service, Products and Services, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be an Universal Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Universal Service Representative. Select any job title you are interested in and start to search job requirements.
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