POSITION: Customer Success Analyst

LOCATION: Dunwoody, GA (In Office)

Key Responsibilities:

Proactively manage a portfolio of client accounts, ensuring their ongoing success and satisfaction

Initiate and conduct outbound calls to customers, engaging them in conversations

Demonstrate a strong executive presence when interacting with clients, conveying confidence and credibility in all communications

Understand and empathize with clients' needs and concerns, effectively addressing them to ensure a positive customer experience

Identify upsell and cross-sell opportunities within client accounts, effectively articulating the value proposition of additional services

Qualifications:

Minimum 1 year of experience in consultative selling, account management or other customer success/nurture engagement work with a track record of building deep relationships

Problem-solving and troubleshooting capabilities

Ability to collaborate effectively with cross-functional teams

Excellent communication skills, both written and verbal

Bachelor's Degree