Duties and Responsibilities

Community Manager:

• Supervise and motivate all staff personnel to achieve the operational goals of management and ownership.
• Interact positively at all times with residents and the public to enhance the community image and ensure superior resident retention.
• Lease apartments; this includes taking telephone inquiries, greeting prospects, showing apartments, taking applications and deposits, verifying income and credit information, following up with all prospects, and ensuring that leases are renewed on a timely basis.
• Maintain the community in an attractive manner at all times.
• Timely collection of rents and all monies on site, daily deposits and record keeping.
• Proper screening and scoring of rental applicants, control of delinquency and prompt processing of bad debt files to collections.
• Create and maintain a customer centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
• Assist in the hiring, development, discipline and employment termination of all site personnel. Supervise and motivate all staff personnel to achieve the operational goals of management and ownership. Set goals and evaluate performance.
• Administration of the community’s operating budget, including the control of monthly expenses using a budget control log, where applicable.
• Assemble complete and detailed credit and income information, along with necessary verification documents for prospective residents’ approval and re-certification, and forward to the Compliance Manager for approval.
• Maintain and ensure each resident file is in compliance with all SHFA commitments and any other governmental commitments. Ensure each resident file complies with any and all lender and investor commitments.
• Track scheduled unit inspections via unit inspection log and make sure preventative maintenance is completed.
• Sign-off vacant units as market-ready and provide correction lists as needed to set standard.
• Oversee the process of collecting and posting all rents, tracking collections, pursuing delinquent accounts, issuing notices to residents, and attend eviction proceedings in court as needed.
• Inspect (walk) the property daily, and schedule capital improvements and repairs. This includes collecting three bids based on common specs and forwarding to the Regional Manager for approval.
• Ensure that all financial reporting, records and paperwork are performed correctly and in a timely manner.
• Review capital maintenance recommendations, and forward them to the Regional Manager for approval.
• Maintain a constant awareness of neighborhood market conditions.
• Ensure all residents conduct themselves per the terms of the lease and rules/regulations
• Develop and implement positive resident relations programs for the property.
• Participate in company-sponsored continuing education and training seminars.
• Timely reporting of any worker’s compensation work-related injuries to Human Resources.
• Timely reporting of any property loss or liability-related issues for both staff members and residents.
• Read and be familiar with policies and procedures.
• Train all staff as needed.
• Respond to e-mail promptly.
• Learn and maintain Yardi Voyager.
• Effectively communicate with residents, associates and vendors.
• Any other duties as assigned.

Service Technician:

• Janitorial duties to maintain cleanliness and upkeep of exterior and interior corridors and common area spaces on a daily basis.
• Consistently maintain cleanliness of dumpster area.
• Community and walkways will be kept free of trash and cleared of safety hazards; especially ice and snow during the winter months.
• Maintain grounds in attractive condition, free of debris, weeds, and overgrowth.
• Interact positively at all times with residents and the public to enhance the community image and ensure superior resident retention.
• Perform general and emergency maintenance of apartments and common areas.
• Create and maintain a customer-centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
• Maintain an attractive community appearance and overall positive curb appeal.
• Perform turnover of apartments, including trash out, cleaning, painting, carpet shampooing and other repairs as necessary or directed.
• Effectively utilize required company databases and software programs.
• Identify actual and potential maintenance problems, including potential liability and workplace hazards, take appropriate actions to handle the problems.
• Document monthly visual inspection of property for defects, condition of roofs, gutters, downspouts, walkways, safety concerns, parking lot and apartments.
• On-call responsibility, must be available for emergency calls after hours and on weekends and holidays or as assigned.
• Maintain professional appearance with designated maintenance uniform required by company policy.
• Utilize personal protective equipment to ensure safe work environment as required by company policy.
• Assist with any third-party inspections as needed. Participate and complete OSHA10 Training.
• Performs other related duties as assigned.

BENEFITS

We offer competitive wages and annual bonus opportunities. Benefits include:

• Medical, Dental and Vision
• Short Term Disability and Life Insurance
• 401k with Company Match
• 100% Employee-Owned Company with the Employee Stock Ownership Plan (ESOP)
• Cell Phone Discount
• 12 Days Paid Time Off
• 8 Paid Holidays & 2 Floating Holidays!
• Fitness Reimbursement

WHO WE ARE

Woda Cooper Companies, Inc. is a rapidly growing development, construction, and property management organization dedicated to the creation of quality affordable housing to benefit those who need it most. We are an employee-owned, passion-driven group that changes each community of which we are a part. We manage over 14,000 housing units in 16 states, proudly serving seniors, veterans, and other economically challenged groups. We seek ambitious, talented individuals who want to grow with a rapidly expanding company whose success is not only measured in dollars and cents, but in lives changed. With a development portfolio of $1.5 billion, Woda Cooper consistently ranks among the top affordable housing developers and owners in the country by Affordable Housing Finance.

Qualifications

Community Manager:

Education and Experience:

• High school diploma or equivalent required.
• Experience working in affordable housing programs including one or more of the following: LIHTC, USDA Rural Development, Section 8, HOME a plus.
• Experience with Yardi Voyager a plus.
• Travel to Community and/or Community locations and surrounding markets required.
• Familiarity with Fair Housing laws preferred.
• Experience with RD 515 preferred.

Physical Requirements:

• Must possess a valid driver’s license and insurance.
• Prolonged periods sitting at a desk and working on a computer and standing and walking, giving tours, and meeting with potential tenants.
• Must be able to lift to 15 pounds at a time.
• Must be able to traverse a variety of properties with stairs and in a variety of weather.

Service Technician:

Required Skills and Abilities:

• Thorough knowledge of general plumbing, and electrical.
• Ability to read repair manuals.
• Ability to use hand tools and power tools.
• Ability to follow instructions.
• Excellent time management skills.
• Strong analytical and problem-solving skills.

Education and Experience:

• Must be at least 18 years old with a high school diploma or GED.
• Must be able to read and speak English and follow oral and written directions.
• Previous experience in maintenance preferred

Physical Requirements:

• Must possess a valid driver’s license and insurance.
• Prolonged periods of standing and walking.
• Must be physically able to climb ladders, bend, and crawl into awkward spaces.
• Must be able to lift 50 pounds at a time.