Descripción de la empresa

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000 Professionals serve across 60 delivery centers in 16 countries.
WNS South Carolina - Strategically located to meet the onshore delivery requirement of our US clients and for favorable business environment, stable job market and supportive local government. World-class communication network and large power grids support the needs of 24/7 operation. WNS Manages high end businesses, providing strategic solutions and supporting transformational process.
Why Join Us?
Experience the culture of outperformance, engagement, celebration and enjoy wide variety of best benefits like 401K, Health, Dental, Vision, PTOs etc
At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.
Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

Descripción del empleo

• Answer inbound calls and address customer inquiries pertaining to the specific product
• Field a diverse variety of questions for a diverse group of accounts
• Assist customers via phone with both internal and external inquiries
• Responsible for delivering quality and outstanding customer service to customers while maintaining call center department guidelines
• Perform product retention/stop save during cancellation calls.
• Resolve all issues and offer additional services by utilizing our cross-sell program
• Responsible for determining and resolving customers needs
• Update customers account information in the system
• Ensure customers needs are met following department procedures, standards and external regulations
• Ensure adherence to federal, state and local laws and regulations as well as WNS Global Services, Inc. internal policies and procedures

Requisitos

• High School Diploma or equivalent
• 1 year previous call center experience
• Ability to be detail oriented in a fast-paced environment
• Ability to work with Microsoft office products and other computer programs
• Must be able to work in a team environment
• Excellent written and verbal communication skills
• Previous call center experience and sales/retention experience preferred but not required
• Spanish/English Bilingual is a must
• Must be flexible to work shifts between 12pm - 9pm
• Must have the ability to work overtime as needed
• Background checks will include CREDIT CHECK.
• Must have less than $750 of debt in collections

Información adicional

All your information will be kept confidential according to EEO guidelines.