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Description
As a Teller you are responsible for processing client transactions, maintains, and balances a cash drawer, coin machine, and/or vault, and identifies the needs of clients while referring appropriate Bank products and/or services. Understands and completes job responsibilities in accordance with federal and state regulations.
Essential Functions:
Teller Operations 70%
Sales 20%
Additional Duties and Responsibilities 10%
Requirements
Work Relationships and Scope:
Works closely with other Tellers in rotation of duties and locations. Works regularly with clients and co-workers. Has occasional contact with suppliers, regulatory agencies and personnel. Works regularly with highly confidential business and client information. Occasionally participates in bank committees and events.
Performance Dimensions:
Quality, accuracy, reliability, thoroughness and timeliness of work performed and services provided to clients and co-workers; accuracy of daily balancing; client satisfaction with services provided; keeps Bank and client information confidential. Understands bank policies and procedures and applicable state and federal regulations. Effectively communicates and develops good working relationships with all co-workers and clients; demonstrates friendly and helpful approach and attitude toward internal and external clients; honesty and integrity in all client and co-worker communications; professional workplace appearance and conduct; reliability in reporting to work regularly and on time. Stays current in field and utilizes that information where practical; participates in training and appropriate professional development. Utilizes knowledge of bank products and services to effectively refer solutions. Demonstrates professionalism, commitment to the job, and loyalty to the Bank.
Knowledge, Skills and Abilities:
High school diploma or equivalent required. Customer service related, cash handling, and banking experience preferred. Must possess courteous and professional customer service attitude; excellent verbal communication skills for interacting professionally with clients (both pleasant and difficult situations) and relating to other co-workers; ability to maintain the integrity of highly confidential client and Bank information. Must possess solid computer skills; technical ability to input and retrieve computerized information; solid mathematical skills up to and including decimals; strong balancing skills; legible handwriting. Must possess ability to deal effectively with time pressures and stress that can change hourly depending on level of client activity; effective problem solving and research skills.
Working Conditions:
Work is performed largely in an office environment with minimal chance for personal injury. Regular contact with clients and co-workers. Occasional out-of-town travel (air or auto) may be required for business and education. Regular mental and visual concentration for computer usage and reading/assimilating complex and technical compliance information is required. Occasional use of telephone. Frequent repetitive use of keyboard for approximately 75% of shift; frequent repetitive counting and grasping of currency. Requires ability to receive and provide detailed information through verbal communication. Requires near-, mid-range, and far vision; field of vision. Will alternate sitting, standing, and walking throughout work shift. Bend, stoop, turn, lift and carry up to 50 pounds of currency, documents, or office supplies. Occasionally push up to 300 pounds of coin. Occasional exposure to noise associated with drive-up equipment. Occasional exposure to significant work pace. Work is performed generally during regular business hours with minimal expectation of overtime.
Equipment Used:
Operates personal computer in a Windows environment for word processing, spreadsheets, e-mail, internet, and other bank specific software. Operates on the Silverlake core banking system. Utilizes a variety of office equipment including computer printer, ten-key calculator, fax, copy machine, check encoding machine, credit card machine, cash/coin counting machines, drive-up equipment, and multi-line telephone. Occasionally operates vault, alarm system and money cart.
EEO/AA Employer/Vets/Disability
Full Time
$29k-34k (estimate)
05/28/2023
06/10/2024
The job skills required for Teller include Customer Service, Cash Handling, Products and Services, Problem Solving, Credit Card, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Teller. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Teller. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Teller positions, which can be used as a reference in future career path planning. As a Teller, it can be promoted into senior positions as a Teller III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Teller. You can explore the career advancement for a Teller below and select your interested title to get hiring information.