Position: US Omnichannel and Distributed Order Management Practice Lead

The Company

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting, and business process services company. The company harnesses the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help their clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, Wipro has over 180,000 dedicated employees serving clients across six continents. The company reported revenue of $10B for FY2022.

Wipro Consulting

Wipro Consulting is comprised of 11,000 people. Wipro Consulting helps business leaders respond to their customers’ evolving needs by driving digital first transformation: from operations to technologies to people. Leading global analyst firms point to Wipro as a leader in digital transformation strategy and consulting. Global Fortune 500 companies work with Wipro because its team delivers integrated strategy, digital and domain expertise, while applying analytics and insights to help them unlock hidden value. With a strong heritage of innovation and entrepreneurship in technology services, Wipro Consulting helps companies leverage the potential from digital technologies like AI, automation, and Cloud. And because Wipro understands that its clients’ business needs come first, its large global team of consultants work flexibly to deliver results, be it advisory or end-to-end execution.

Values

The Spirit of Wipro are its four core values: 1) Be passionate about clients’ success; 2) Treat each person with respect; 3) Be global and responsible; 4) Unyielding integrity in everything Wipro does.

The Role

Wipro is seeking a US distributed order management Lead.This career opportunity is with the Consumer Sector in North America. This sector focuses on Business and IT engagements for Fortune-500 and Global-2000 clients around the world covering a diverse set of sub-verticals including Retail, Distribution Travel, Transportation, Hospitality and Services and Consumer Products Goods. The primary focus will be for Retail and CPG clients. The successful candidate will drive, define, and support distributed order management, omni-channel enablement consulting engagements and capabilities. S/he will also enable the opening of new engagements, drive the adoption of differentiated solutions, and build the distributed order management - Industry Domain Consulting Practice.

Primary duties and responsibilities include:

• Consulting Strategy: Define a sound business growth strategy built on industry consulting and technology consulting (digital, analytics, and engineering) strengths. Focus on growing Consulting to 20% of unit strength with higher billing rates and margins. Help in creating new business opportunities and new business wins (pipeline and order book).
• Business Growth: The successful candidate is expected to shape, lead, and drive transformation engagements by working closely with CXOs and internal Wipro teams. The individual is also expected to lead consulting workshops to craft future state functional and solution roadmaps.
• Solutions: Identify and define differentiated services and solutions for various process areas within the retail industry. Create and continuously refine cutting-edge retail solution showcases to be demonstrated across Wipro’s Technovation centers.
• Thought Leadership: Be Wipro’s voice and a recognized thought leader across industry forums, partner events, and customer interlocks. Publish, speak, and mentor on a range of forward -looking topics around various Retail and Distribution industry segments and functions.
• Branding: Create a strong Wipro market positioning – increase Wipro’s mindshare in the Retail ecosystem (product companies, analysts, and influencers).

Location

This hire can be based in any US city where Wipro has an office. S/He will need to travel as required, and travel may vary significantly based on the executive’s home location and other factors.

Candidate Profile

Wipro seeks a hands-on, proven, and results-oriented consulting executive. A deep understanding of eCommerce, distributed order management, business transformation coupled with a digital-first mindset is required. The successful candidate will be a bridge builder capable of connecting the dots between business, process, technology, and the customer.

Following are 6 must-have attributes of the successful candidate:

• Strategic thinking: Big picture orientation and conceiving effective strategies to drive growth.
• Demand Shaping: Consultative influencing and proactive shaping of consulting opportunities.
• Analytical thinking and problem-solving skills: Ability to comprehend complex scenarios, propose effective implementation plans and solutions in tackling challenges.
• Leadership and Interpersonal skills: Ability to drive and lead the strategic execution, manage change, build relationships with clients, partners, motivate teams and achieve results.
• Thought Leadership: Ability to engage with leaders and analysts and formulate/publish POVs.
• Personal Drive: Entrepreneurial drive with a can-do attitude and a strong desire to win.

Desired Experiences, Skills and Expectations

• Minimum 15 years of industry experience with the past 10 years being in a Distributed order management and Omni-channel management consulting leadership position.
• Deep expertise in enabling global distributed order management platforms in the fields of B2B, B2C, B2B2C.
• Exposure to tier-1 order management and omni products specifically for the Consumer (Retail, Distribution and CPG) industries including but not limited to Sterling Commerce DOM, Manhattan EOM and others.
• Deep understanding of use of global inventory visibility to enable omni-channel operations for ecommerce and Direct to consumer
• Understanding of how to use distributed order management in customer service and store operations to enable omni-channel enablement
• Ability to architect and propose solutions to Omni-channel commerce and supply chain problems using a blend of OMS suite of products, best-of-breed packagesand custom solutions
• Lead business and technical discussions with client, onsite and remote teams and support the Project Manager /Delivery Manager in ensuring project deliverables are on time and of high quality.
• Guide customers and Wipro project teams through OMS or other Application implementations, upgrade projects 
• Advise Project management team on project planning, milestone definition, go-live and solution rollouts, risk identification and mitigation
• Provide guidance to Wipro management team to respond to RFPs and prepare estimates for software implementation projects
• Create best practices and develop reusable frameworks to accelerate project execution 
• Identify, learn and champion new technologies, innovative software development & delivery methodologies and new versions of best-of-breed industry products
• Functional expertise in Retail (predominantly in distributed order management , omnichannel, store operations, planning is a plus) and CPG (Direct to Consumer)
• Experience or exposure to software lifecycles including defining engagements.
• Ownership in Solution incubation and IP-creation.
• Experience in consultative selling and creating client business case for value-based pitches.
• Connects with industry distributed order management product ecosystem players including vendors and niche boutique consulting firms

In terms of the performance and personal competencies required for the position, we would highlight the following:

• Sets a compelling direction for the business and innovative strategies to address customer needs.
• Communicates the vision and anticipates market changes.
• Contributes to broader business issues.
• Understands the levers of a services business and can drive growth at a profitable level.
• Able to balance the competing pressures of growing a services business.
• Builds strong commercial propositions.
• Possesses an extensive and distinctive track record of delivering growth.
• Sets and achieves ambitious targets.
• Translates the mission of the organization into actionable, quantitative plans.
• Self-starter who can excel in an entrepreneurial environment.
• Truly a ‘player/coach’ – capable of Practice Building (hiring, mentorship, capability development), managing complex delivery teams, and sales/account management teams.
• Forges strong diverse teams of people with multiple perspectives and talents—a champion for diversity and inclusion.
• Hands-on leader who holds people accountable for results, the ability to roll up his/her sleeves, and makes difficult talent decisions.