SUMMARY:

Responsible for collection of past due amounts, account and payment reconciliation, order releases and new account approval/set up. 

EDUCATION/EXPERIENCE:

• High school diploma.
• Minimum 1 year experience in Accounts Receivable/Collections/Cash Applications or Customer Service. 

SKILLS/KNOWLEDGE/ABILITIES:

• Computer skills in MS Office, particularly Excel.
• Excellent communication skills, both written and oral.
• Excellent customer service skills.
• Working knowledge of accounts receivable and some accounts payable organizational and recordkeeping processes.
• Ability to work independently and in a fast-paced environment.
• Ability to anticipate work needs and interact professionally with customers.
• Excellent organizational skills and attention to detail. 

ESSENTIAL DUTIES:

• Initiate and maintain collection calls on all past due amounts until past due amounts are resolved or paid.
• Record all contacts or attempted contacts in A/R screen.
• Answer incoming calls from customers and franchises and resolve questions or problems.
• Account adjustments: Research, apply and transfer credits where applicable.
• Write off miscellaneous balances approved by the Director of Accounting.
• Research and reconcile misapplied customer payments where applicable.
• Review and research miscellaneous checks that are identifiable by cash applications.
• Order Hold review: Review all orders on hold within your assigned group of accounts multiple times per day to ensure timely release of qualified orders .
• Notify franchise of orders remaining on hold.
• Make determination on credit limits and release of orders based on information provided through bank and trade references.
• Enter select customer invoices into various outside billing portals. 

OTHER DUTIES:

• Update incorrect customer account information data in the computer on all returned mail.
• Other duties as assigned by Manager. 

PHYSICAL REQUIREMENTS:

• Must be able to efficiently use a personal computer equipped with standard keyboard and mouse.
• Ability to communicate in English, to locate, read and report information.
• Ability to stay stationary for extended periods of time, while sitting at a desk.

Winzer Corporation is an Equal Employment Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.