JOB DESCRIPTION

POSITION: Attendant, Ski Guest Services 

REPORTS TO: Manager, Ski Office

SUMMARY

Located in the Ski Services and Group Sales Office, the Ski Guest Services Attendant is responsible for stellar customer service regarding winter activities in the Ski Department. Daily tasks include face-to-face customer interactions, as well as by email and over the phone, season pass product issuing, special program sales and queries, and balancing the cash drawer. This position will also assist the Cashier’s Office from time to time with lift ticket and rental sales, and ticket redemption. Position will begin early November and ends Late March. *A year-round full-time position may be available based on job performance and other departmental needs.

ESSENTIAL FUNCTIONS:Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this position; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to the following:

• Greets guests and members in a friendly, professional manner.
• Consults with guests/members with a focus on providing exceptional customer service and resolving their needs. 
• Represents Wintergreen Resort in a positive, friendly and professional manner.
• Fields and manages in-person and on-phone interactions following proper protocol.
• Adheres to Wintergreen policies when processing or issuing Season Passes, Quad Packs, Buddy Tickets and any other ski products sold by Wintergreen Resort.
• Addresses Special Program queries and sales.
• Ensures all communications are responded to correctly and in a timely manner.
• Balances the cash drawer.
• Ensures 100% accuracy when processing financial transactions. 
• Assists the Cashier’s Office from time to time with lift ticket and rental sales and ticket redemption.
• Adheres to department uniform and grooming standards.
• Reports to work on-time for all scheduled shifts
• Follows all written rules required in the Wintergreen Employee Handbook and individual departments. 
• Takes on additional duties and tasks as may be assigned.

MINIMUM QUALIFICATIONS:

• Provide superior guest service. 
• Excellent verbal and written communication skills.
• Strong interpersonal skills and customer relationship experience.
• Offer effective solutions for guest issues based on own discretion. 
• Proficient with Microsoft Office / Technical computer savviness. 
• Prior knowledge of or experience with Siriusware preferred.
• Able to work evenings, weekends and holidays.
• Prior work experience in an office setting preferred.
• Prior knowledge of or experience in ski or resort industries is a plus. 

LICENSE AND CERTIFICATION REQUIREMENTS:

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

Generally, positioned in an office environment. This position involves sitting and/or standing for extended periods of time, the ability to lift up to 30 pounds and the constant use of computers and telephones. This position requires the ability to read, write and perform mathematical functions. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

BENEFITS OF WORKING AT WINTERGREEN:

Wintergreen Resort is a place for mountain lovers, adventure seekers and outdoor explorers. A place to chase new experiences, marvel at the unexpected, and build new relationships that will keep you coming back for more. We work to play! We work in a fun-filled, beautiful resort setting and have a competitive compensation with a comprehensive benefit portfolio for full time associates: (medical, dental, vision, life, short and long term disability insurances as well as Paid Time Off and a 401K plan). Our unique recreational benefit package offers associates free and/or discounted resort activities, services and products.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by applicable law.

We have many fantastic opportunities available from our spectacular, sweeping mountain slopes to our beautiful valley and lake. If this position isn’t quite what you are looking for, please visit our career page for even more open positions: Wintergreen Resort: Premier Blue Ridge Mountain Ski, Golf, Tennis, Spa and Family Vacation Resort in Virginia.