JOB DESCRIPTION

POSITION: LOD - Housekeeper

FLSA: Non-Exempt / Hourly

DEPARTMENT: Housekeeping

REPORTS TO: Manager, Housekeeping

SUMMARY: Wintergreen Housekeepers are responsible for maintaining a clean, sanitary, comfortable and tidy environment for both private households and our commercial establishment.

ESSENTIAL FUNCTIONS:Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this position; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to the following:

• Ensure condominiums are cleaned according to specifications and guidelines. 

• Remove linen and remake beds, clean all baths appropriately.

• Maintain written records of unit statuses.

• Assist guests, owners and co-workers as needed with any requests.

• Use caution in the handling and use of all cleaning chemicals.
• Be aware of hazards such as hot water, broken glass items, electrical appliances, fireplaces and all sharp objects.
• Upon arrival to work, report to Housekeeping Department; collect container which contains all cleaning products.
• Review daily assignments, ask supervisor if there are questions regarding assignment.
• When cleaning a stayover unit: make beds, clean bathroom, change towels, remove dirty linen in pillow case, load and start dishwasher, vacuum all rooms.
• When cleaning a check in: strip all dirty linens, request linen order if no closet is available, load and start dishwasher, thoroughly clean bathrooms and replace all linens, tissues, amenities and toilet tissue.
• Check and clean kitchen; including cabinets, icebox and stove. 
• Unload dishwasher, check for water spots, dry dishes where necessary and put away. 
• Sweep and mop floors. 
• Dust all furniture, tops of pictures and vacuum under furniture.
• Walls, baseboards, medicine cabinets, under sinks, sliding glass doors and their tracks should all be wiped and orderly.
• Clean and tidy fireplace area. 
• Ensure unit is secure and locked. Close all windows fully. 
• Be prepared to move around the mountain as check in needs will may vary.
• Annual cleaning is done once a year and has specific duties assigned. Training will be provided for this detailed work as it becomes available.
• Keep in contact with the supervisor in charge of your area. Ask for assistance when necessary. 
• Respond to desk attendant inquiries as necessary.

In addition to general housekeeping tasks the housekeeper duties in a hotel or similar environment may include:

• Clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms
• Distribute linen, towels and room supplies using wheeled carts or by hand
• Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar
• Replace dirty linens with clean items
• Inspect and turn mattresses regularly
• Store all dirty laundry in line with company policy
• Check all appliances in rooms are in working order
• Realign furniture and amenities according to prescribed layout
• Respond to guest queries and requests
• Respond to calls for housekeeping problems such as spills, broken glasses
• Ensure confidentiality and security of guest rooms
• Follow all company safety and security procedures
• Report any maintenance issues or safety hazards
• Observe and report damage of hotel property

Skill & Abilities in:

• Must have the ability to work at a rapid pace. 
• Must be able to communicate effectively with supervisor, desk personnel and all guests.

Key competencies:

• attention to detail
• customer focus
• reliability
• listening skills
• adaptability
• planning and organizing
• team work
• integrity
• honesty
• high energy levels

Education, Training and Experience Guidelines: 

• Knowledge of cleaning and sanitation products, techniques and methods
• Knowledge of cleaning sensitive materials
• Working knowledge of operating cleaning equipment
• GED or High School Diploma preferred
• Must have own transportation.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

• Work is performed in an indoor environment.
• Ability to stand, bend and climb numerous stairs.
• Ability to get along well with others and work as a team
• Use proper body mechanics to prevent back injuries.
• Use proper lifting techniques, use caution when stooping and bending.
• Hold on to hand rails when walking in the ice or rain.
• Ability to lift, push and pull (usually about 30 lbs)

BENEFITS OF WORKING AT WINTERGREEN:

Wintergreen Resort is a place for mountain lovers, adventure, seekers and outdoor explorers. A place to chase new experiences, marvel at the unexpected, and build new relationships that will keep you coming back for more. We work to play! We work in a fun-filled, beautiful resort setting and have a competitive compensation with a comprehensive benefit portfolio for full time associates: (medical, dental, vision, life, short and long term disability insurances as well as Paid Time Off and a 401K plan). Our unique recreational benefit package offers associates free and/or discounted resort activities, services and products.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by applicable law.

We have many fantastic opportunities available from our spectacular, sweeping mountain slopes to our beautiful valley and lake. If this position isn’t quite what you are looking for, please visit our career page for even more open positions: Wintergreen Resort: Premier Blue Ridge Mountain Ski, Golf, Tennis, Spa and Family Vacation Resort in Virginia