Description

Position Summary:

Plan, organize, develop and direct the overall operation of the Social Services Department in accordance with current federal, state and local standards, guidelines and regulations, and established policies and procedures of Winner Regional Health that the medically related emotional and social needs of the residents are met and maintained on an individual basis and resident rights are met. Complete resident interviews and assessments for MDS and related cycle as assigned (CAA’s and care plans). Schedule, attend, and participate in care plan conferences. Coordinator mental health support services. Oversight of plan for prevention of abuse, neglect and exploitation. Coordinate grievance and concern follow up and tracking. Assist with behavior management interventions. Attend and participate in LTC Medicare meetings and notify residents/responsible parties of changes in the status including issuing Medicare notices related to coverage. Work with QAPI for overall facility improvement. Document services provided in resident medical records. Other duties as assigned.

Requirements

Education/Experience:

Bachelor’s Degree from an accredited school of social work or a Bachelor’ degree in human services including but not limited to sociology, special education, psychology, rehabilitation, and counseling.

Required Credentials (Licensure, Certification, or Registration):

None

Employment Variables:

Normal working hours are eight-hour shifts, Monday through Friday. May need to occasionally work nights, weekends, and holidays, depending on workload. Initial Tuberculosis (TB) test and drug screening is required by Winner Regional Health. Rubella titer will also be drawn upon hire and immunization is required if no past exposure or indication of immunization.

Required to wear name tag provided by WRH and to follow the dress code of WRH.

Job Knowledge and Skills:

Ability to read, write, speak and understand the English language. Excellent oral and written communication skills. Ability to deal with people in a professional manner. One year supervised social work experience in a healthcare setting working directly with patients/residents. Supervisory experience.

Direct Supervisor:

Director of Nursing

PART II: CODE OF CONDUCT

Function Explanation

Honesty We will do the right thing at all times, even if it is difficult, maintaining strong, ethical practices. We protect the confidentiality of others, including patients, staff and the facility as a whole. We will take responsibility for our actions

Expertise We will demonstrate superior judgment, training and skill, at all times, demonstrating professionalism while doing so. We will perform all aspects of our job to the best of our ability, utilizing all resources and tools available.

Approachability We will be non-judgmental, friendly, and open and willing to listen to everyone we come into contact with while performing our duties. We are humble and learn from others.

Respect We will be understanding and sensitive to others’ feelings; caring and responding in a manner that sets them at ease, keeping the situation in perspective without minimizing others’ feelings or reactions. We will listen to others with full attention in a sincere, civil fashion, being careful not to be judgmental of the speaker. We maintain composure when facing conflict and avoid jumping to conclusions and defaming another’s name.

Teamwork We willingly work together with a common approach, trusting and supporting members of our organization, using our skills and resources, sharing information to achieve a common aim.

PART III: STANDARDS OF CONDUCT FOR LEADERS

Accountability Build meaningful teams and promote staff involvement. Respond to employee and/or customer concerns in a timely manner. Leaders or designee will be available during business hours Monday-Friday. Develop and manage department budget including revenue, expense and staffing. Attend and participate in continuing education, meetings and seminars.

Communication Develop and maintain effective communication. Communication at all levels. Notify the switchboard, your department and directors of scheduled absences.

Integrity Make an effort to know the directors and facility employees. Abide by and support employees in Winner Regional Health Standards of Conduct for Employees. Treat all employees with respect and fairness.

Mentor-Empower Motivate and develop employees. Reward and recognize employees with good judgment. Create an environment where all employees are valued and empowered to participate in solutions. Visibility of leadership during all shifts.

Organizational Understanding/Integration Links and coordinates with other departments/entities, works across boundaries, and builds mutually beneficial partnerships and networks.

PART IV: ESSENTIAL FUNCTIONS

Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job, along with the corresponding performance standards.

Roles and Responsibilities of Social Services

The role and responsibility of social services is to be an advocate for each resident. To insure collaboration with other members of the interdisciplinary team to verify appointments and consultations are conducted. To provide adequate documentation of resident behaviors and interventions trailed prior to consultations. To ensure adequate communication and documentation regarding the use of antipsychotic medications and provide ongoing monitoring.

Resident Focus Ensures that Winner 

Regional LTC residents are maintaining the highest quality of life possible and is vocal of resident rights. Works closely with external entities (Southern Plains, providers) to ensure that residents are receiving the proper holistic care. 

Financial

Focus Makes sure that resident’s finances are in line by working with families and government entities to ensure resident bills are paid and resident personal finances are tracked appropriately. Keeps facility beds filled as much as possible to ensure financial longevity of Winner Regional LTC.

Completes resident assessments and reviews 

Identifies resident needs and plans appropriate interventions. Provides options for identified needs with area resources and services. Completes, reviews and documents assessments/admission data on residents and families as needed. Meets expectations for working with all age groups.

Manages and implements measures to integrate care

Assists the team in developing plan of care with resident/family. Plans, organizes and coordinates with the interdisciplinary team to provide quality services and cost effective resident outcomes. Educates resident of resources and services and implements resident’s choices. Collaborates with the interdisciplinary team to meet the resident’s and family’s psychosocial needs. Demonstrates timely, concise documentation related to interventions and continued care planning.

Utilizes interactive communication through care planning process

Encourages open communication between the resident and family and between the residents family and staff. Consults with agencies as needed to facilitate meeting the resident family needs by communicating resident’s desire and appropriate data. Coordinates timely resident/family conferences with the appropriate team members as needed. Actively participates and follows through with the interdisciplinary team.

Implements appropriate skills to meet the resident’s psychosocial needs

Provides emotional support to resident, family and caregiver dealing with pressures/problems related to illness and treatment. Provides options for identified needs with our resources and services. Promotes mental health of residents and refers residents/families to appropriate therapy services. Helps residents maintain their sense of competence, identity and autonomy. Acts as an advocate for the resident/family. Maintains resident rights and dignity.

Meets expectations for participation in functions within the department

Participates in program planning, policy formation and evaluation. Serves as a role model to employees. Communicates concerns in appropriate forums and participates in decision making process for social service practice. Provides in-services as needed. Participates in peer review process. Shares research articles and other resource information with interdisciplinary team as appropriate. 

Admission/Discharge Coordinator

Coordinates admissions with other departments for a smooth transition to long term care. Conducts interviews of prospective resident/family. Discharge planning in coordination with the interdisciplinary team/resident/family.

Workforce focus  

Ensures task assignments are understood and appropriate. Adapts leadership style to situations and people. Provides feedback effectively. Completes follow-up on action plans as necessary. Deals with behavior/performance requiring corrective/disciplinary action. 

Strategic Focus

Must focus work closely within the department and facility to accomplish WRH strategic priorities. Must be active in strategic planning within the department and facility to stay up to speed with current trends in healthcare. Demonstrates vision and creativity when participating in strategic and long range planning of WRH. 

PART V: COMPLIANCE

Compliance Must comply with the Corporate Compliance Policy and all laws, rules, regulations and standards of conduct relating to the position. The employee has a duty to report any suspected violations of the law or the standards of conduct to the Compliance Officer or the Chief Executive Officer.

PART VI: PHYSICAL AND MENTAL REQUIREMENTS

General Activity

In a regular workday, employee may:

• Sit .5 Hours at a time; up to 1-1.5 Hours during the day
• Stand 1 Hours at a time; up to 3-4.5 Hours during the day
• Walk 1 Hours at a time; up to 4-6 Hours during the day

Motion

Employee is required: (In terms of a regular workday, "Occasionally" equals 1% to 33%, "Frequently" 34% to 66%, "Continuously", greater than 67%.)

• Bend/Stoop Occasionally Kneel, Duration 30 sec Occasionally
• Squat Occasionally Balance Occasionally
• Crawl, Distance Not at all Twist Occasionally
• Climb, Height Frequently Keyboarding/Mousing Not at all
• Reach above shoulder level Occasionally

Physical Demand

Employee’s job requires he/she carry and lift loads from the floor, from 12 inches from the floor, to shoulder height and overhead. Employee’s job requires a pushing/pulling force to move a load (not the weight of the load).

Physical Demand Classification: Carrying/lifting weight and pushing/pulling force:

• Sedentary Occasionally 10 lbs. 
• Frequently Negligible
• Constantly Negligible

Sensory Requirements:

 Yes/No Explanation (if Yes)

• Speech Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Yes Need to continuously communicate with residents and co-workers.
• Vision (VDT) Are there specific vision requirements for the job? Yes Must be able to visually assess residents/families to observe nonverbal behavior.
• Hearing Ability to receive detailed information through oral communications, and to make fine discriminations in sound; i.e., making fine adjustments on machine parts, using a telephone, taking blood pressures. Yes Need to continuously hear instructions from co-workers and requests from residents.

Environmental Factors

Yes/No Explanation (if Yes)

• Working on unprotected heights No
• Being around moving machinery No
• Exposure to marked changes in temperature and humidity No
• Driving automotive equipment No
• Wearing personal protective equipment Yes Resident care
• Exposure to atmospheric conditions (i.e. fumes, dust, odors, mists, gases, or poor ventilation) No
• Exposure to extreme noise or vibration No
• Exposure to blood, body fluids and waste Yes Resident care
• Exposure to radiation No
• Exposure to other hazards (i.e. mechanical, electrical, burns, or explosives) No

Emotional/Psychological Factors

Yes/No Explanation (if Yes)

• Stress: Exposed to stressful situations Yes Dealing with residents, families, and others who may be very stressed. Working with a variety of co-workers at one time.
• Concentration: Must be able to concentrate on work tasks amidst distractions. Yes Work must be done accurately.
• Must exert self-control. Yes Due to stressful situations, must maintain composure to get work done. Will take/give direction from/to multiple sources.

PART VII: JOB RELATIONSHIPS

Supervises

1 Supervisory responsibility

• # Direct Reports: 1
• # Indirect Reports:
• Age of Patient Populations Served 0 Neonates: 1-30 days
• 0 Infant: 30 days - 1 yr
• 0 Children: 1- 12 yrs 
• 0 Adolescents: 13- 18 yrs
• 1 Adults: 19- 70 yrs
• 1 Geriatrics: 70 yrs
• 0 All
• 0 Not applicable

Internal Contacts 

• 1 Patients
• 1 Providers: (i.e. Physicians, Therapists, Social Workers)
• 1 Staff: (i.e. clinical and administrative support staff)
• 1 Volunteers
• 0 Others:

External Contacts

• 1 Patients
• 1 Families/Significant Others
• 1 Providers
• 1 Vendors
• 1 Community and Health Agencies
• 1 Regulatory agencies
• 1 Other: Job Applicants