10 Automotive Service Advisor Jobs in Dover, DE
Winner Ford Hyundai is Hiring an Automotive Service Advisor Near Dover, DE
- Assist customers in servicing, repairing and explaining each service needed
- Understand customer; match requirements and concerns to various service options
- Explain service being performed and keep customer informed and updated throughout the service of their vehicle
- Stay up to date on new products, features, accessories and attending product training as required
- Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
- Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
- Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
- Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
- A minimum of 3 years of experience as a service manager
- Strong focus on providing excellent customer service
- High school diploma or higher education
- Clean driving record & valid driver's license
- Driven personality, eager to improve and able to work within and support internal teams
Benefits
- 401(k) Match
- Medical, Dental, Vision Insurance
- Short-Term, Long-Term Disability & Life Insurance
- Employee purchase policy
- Paid Time Off
- Paid Holidays
- Growth Opportunities
Founded by John Hynansky, Winner Auto Group is now under its second generation of family leadership. Since we began, we have been a family-owned and operated organization focused on the satisfaction of our valued customers. We work hard to maintain an atmosphere of understanding and intention so every contact you have with us is positive.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Summary
Full Time
$45k-56k (estimate)
03/28/2023
05/15/2024
The following is the career advancement route for Automotive Service Advisor positions, which can be used as a reference in future career path planning. As an Automotive Service Advisor, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Automotive Service Advisor. You can explore the career advancement for an Automotive Service Advisor below and select your interested title to get hiring information.
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