PURPOSE OF THE ROLE:
A Restaurant cashier has the greatest perceived responsibility – direct guest contact. The cashier is
responsible for greeting every guest when they arrive within 3-5 seconds, answering the phone, taking
accurate orders, and delivering completed orders to the guest – all with a great attitude and a smile.
Every Team Member is responsible for representing the culture and mission of Wingstop to Serve the
World Flavor!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Guest Experience: Must have an outgoing and positive attitude in dealing with guests. Greet all guests in
a timely manner (3-5 seconds at most). Ensure that each guest has a positive, long-lasting impression of
the Wingstop experience. Handle all orders and inquiries in a friendly and professional manner. Ensure
that we provide a quality product to all guests with quick and friendly service. Immediately notify the
Manager of all guest issues or complaints. Resolve low level guest issues with efficiency and a positive
attitude.
Team Oriented: Must work well with others and support the Wingstop Team. Immediately notify the
Manager of all safety, sanitation or employee issues. Must have a proven ability to work well under
pressure and at a fast pace. Must listen well to team members and provide feedback. Must be willing to
assist all other positions when necessary.
Process Compliance: Ensure the safe handling procedures are followed at all times. Must have up-todate knowledge of all product and procedural changes. Responsible for opening and/or closing the
restaurant. Follow the cash management process, and properly ring in all sales through the POS system.
Work to better the guest experience by asking for add-on sales that will complement their order. Verify if
the proper age requirements are met of all guests’ requests that involves alcoholic beverages. Keep the
interior and exterior of the restaurant clean and staged.
ESSENTIAL SKILLS:
Guest service mentality; has a genuine desire to serve the guests
Maintains a calm, tactful demeanor when dealing with difficult situations
Manages multiple projects and timelines with a sense of urgency and follow through
Well organized and detail oriented
Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
Has an outgoing personality
Strong work ethic
Other duties as assigned
EDUCATION AND WORK EXPERIENCE REQUIREMENTS:
High School diploma preferred
Some hospitality experience preferred
Maintains regular and predictable experience
Must be 18 years or older
Must have reliable transportation