SR. Manager, Food Safety & Quality Assurance

WINGSTOP RESTAURANTS, INC.

ROLE PROFILE DESCRIPTION

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE’LL NEED

• Lead team of 3 quality assurance team members that will execute and deliver against a robust Global quality assurance strategy covering all aspect of global quality assurance, food safety, supplier quality assurance and metrics associated with quality performance. 
• Use recognized industry and regulatory practices and procedures to execute Wingstop’s food safety strategies, to ensure brand protection by validating all current and potential suppliers to Wingstop restaurants provide products that are safe, conforming, and consistent.
• Responsible for developing corporate food safety and quality assurance policies, sanitation GMP’s, HACCP programs.
• Ensure poultry suppliers meet/exceeds Local/Regional regulatory requirements for microbiological pathogens (Salmonella and Campylobacter performance standards) and requirements for processing raw poultry products, animal welfare programs.
• For chicken products, works in conjunction with Supply Chain Regional leader to track and analyze plant metrics that affect product, i.e. bird weight and case counts to ensure companies target specification.
• Organizes test kitchen cuttings as required; performs product evaluations and compiles data for report to stakeholders and suppliers. 
• Develop and enforce the Wingstop standard for animal welfare and husbandry within our supply chain.
• Maintains knowledge of industry best practices for food manufacturing, preparation, and handling according to regional and local regulatory requirements.
• Monitors food labeling, safe food production and safe food handling to ensure Wingstop restaurants are in compliance with such laws and regulations. Notifies Supply Chain team of any impending or proposed regulatory changes.
• Lead New Product Commercialization and Continuous Improvement of products to comply with Brand or regional standards. 
• Responsible for approving and maintaining supplier’s product specifications, labels and quality documents for all food and paper goods.
• Analyzes supplier production reports and 3rd party audit reports for variances or deviations from Wingstop specifications.
• Manage supplier’s participation in Global Food Safety Initiative (GFSI) audits, (BRC, SQF, etc.), independent third parties, internal, and regulatory entities. Analyze results and gather corrective action plans for audit non-conformance. 
• Build and manage market quality monitoring program that engages brand partner field visits to monitor and validate product at a restaurant level and provide detailed feedback to supplier partners.
• Manage robust QA metrics system focusing on case credit submission rate reduction and measuring/improving product uniformity across North America restaurant system.
• Ensure timely credit processing and robust supplier review program to maintain brand partner satisfaction and drive additional cost of goods improvement.
• Lead and manage relationship with Wingstop distributor partners to ensure adherence to best practice across delivery chain and minimize QA issues associated with distribution and transportation.
• Lead cold chain management adherence program system wide.
• Oversee and monitor performance of domestic distribution network ensuring Wingstop’s corporate social responsibility practices.
• Innovation-take a lead role in the discovery, implementation, execution, and tracking of innovations and cost savings projectswithin the Wingstop system as well as at the suppliers’ facilities utilizing a continuous improvement process. 
• Address and resolve issues related to material quality, price, service, and delivery.
• Responsible for the implementation and coordination of supplier transitions with cross-functional teams and matrix resources tied to strategic sourcing activities (including overseeing on-line qualification trials, sample testing, and distribution testing)

WHAT YOU’LL NEED

• Undergraduate or graduate degree in Quality & Food Safety, Animal Science or Food Science preferred.CPFS, PACO, FSCPA, Six SIGMA, BRC, PSQI are preferred certifications.
• Microsoft Office, Power BI, and intermediate systems skills preferred. 
• 5 years in Quality & Food safety or relevant industry

WHO YOU ARE 

HUMBLE: Embracing humbleness fosters a collaborative and inclusive environment, where individuals prioritize the success of the team over personal recognition, ultimately contributing to a more cohesive and effective workplace.

HUNGRY: There’s a fire in you to keep pursuing excellence. You actively seek out challenges, set ambitious goals, and consistently demonstrate a proactive approach to tasks. You have a desire to support Wingstop in our goal to become a Top 10 Global Restaurant Brand.

SMART: Not solely based on intellectual prowess, but rather on emotional intelligence and interpersonal skills. A keen understanding of others, communicating effectively and collaborating seamlessly.

SERVICE-MINDED: A selfless and dedicated focus on helping others succeed. Consistently prioritizes the needs of colleagues and the organization, willingly offering support and contributing to the overall well-being of the team. 

ENTREPRENEURIAL: Takes initiative, a willingness to take calculated risks, and constantly searching for opportunities to improve processes or contribute to new ideas.

BENEFITS

FLAVOR PERKS:

FUN IS THE BEST FLAVOR:

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.