DIRECTOR OF OPERATIONS INTEGRATION & GUEST EXPERIENCE

WINGSTOP RESTAURANTS, INC.

ROLE PROFILE OVERVIEW

ROLE LOCATION

GSC

REPORTS TO NAME

TEAM

Operations Integration & Guest Experience

REPORTS TO TITLE

VP, In-Restaurant Training & Operations Integration

ROLE PROFILE DESCRIPTION

C FULL-TIME

ð PART-TIME

40

HOURS PER WEEK

ð CONTRACTOR

ð INTERN

CEXEMPT

ð NON-EXEMPT

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission To Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way, of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

YOUR IMPACT

The Director of Operations Integration & Guest Experience will provide strategic leadership and direction to various company projects and initiatives and serves as the project manager for the department and the development and execution of all corporate and franchise field related projects and initiatives. The Director of Operations Integration & Guest Experience will integrate, coordinate and communicate with other departments and any third parties to develop solutions that improve operations efficiencies and effectiveness. Additionally, they will lead the guest experience strategy, highlighting and reporting on qualitative and quantitative data from guest feedback sources, and leveraging that data to improve the Guest and Team Member experience.

WHAT YOU’LL DO

In this role you will:

WHO YOU ARE

HUMBLE: You feel there is always opportunity to further your personal and professional growth. You are perpetually curious and always seeking to improve your understanding of Wingstop’s business and identify new improvement opportunities by questioning assumptions and taking initiative to solve problems. You have advanced knowledge of restaurant operations fundamentals.

HUNGRY: You have a fire in you to keep pursuing excellence, particularly in a fast-paced, dynamic environment. You have 4-8 years of experience in a combination of strategy, business operations, retail or restaurant field.

SMART: You have a high degree of emotional intelligence and a thirst for knowledge. You have the aptitude to work both independently and collaboratively, the talent to apply sound, strategic thinking and analysis to address a variety of business circumstances, and the capability to produce high-quality, detail-oriented work within a fast-paced environment. You have an analytical mindset and an interest in creatively using data to drive insights.

SERVICE-MINDED: You consider others at every turn by exercising your responsibilities in an energetic, proactive and organized way. You have the ability to both think strategically and execute tactically with a persistent attention to detail.

ENTREPRENEURIAL: You are highly collaborative and able to work with cross functional teams such as operations, finance, legal, marketing, product, logistics/warehousing, and vendors, with an ability to influence others. You work with an owner’s mentality when collaborating cross-functionally as you manage multiple concurrent projects from inception through execution. You are self-directed and resourceful. You thrive in a highly dynamic and unstructured environment but understand the value of adding structure and process.

A DAY IN THE LIFE

So, what does ‘all in a day’s work’ look like to a Wing Expert in this role? Your day could shape up somewhat like this:

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.