The Shift Leader supervises the operations of a shift to ensure that food safety, product preparation, cleanliness and company standards are maintained. This includes working a cashier or cook position while supervising staff. Exceptional customer service is a major component of this position.

PRIMARY DUTIES

• Performs all tasks and responsibilities of a Wingstop crew member.
• Ensure that each Guest receives outstanding service by providing a Guest-friendly environment. That includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Trains newer or less experienced crew members in their tasks and responsibilities.
• Practices inventory control standards.
• Ensure appropriate cleanliness, sanitation, safety and staffing standards are maintained.
• Open and/or close the Restaurant and meet required work hours.
• Manage and motivate the crewmembers.
• Assemble and package orders according to the Wingstop standard.
• Assist all other positions when necessary.
• Assist in keeping kitchen clean throughout the shift.
• Ensure that all crewmembers are health safety conscious at all times.
• Resolve customer issues with efficiency and a good attitude.
• Be sure the store is clean at closing. Represent and promote the Wingstop brand.
• Promote the Wingstop Brand and uphold the mandatory operating requirements.
• Enforce the Wingstop uniform and jewelry policy.
• Ensure that each guest has a positive, long lasting impression of the Wingstop experience.