Job Overview:
We are seeking a friendly and customer service-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional hospitality and ensuring guest satisfaction. This position is ideal for someone with a passion for the hotel industry and a strong commitment to delivering outstanding guest experiences.

Duties:
- Greet guests with a warm and welcoming demeanor, providing excellent customer service
- Check-in and check-out guests efficiently and accurately, following hotel procedures
- Answer phone calls and respond to inquiries in a professional and courteous manner
- Assist guests with any requests or issues they may have during their stay
- Handle reservations and cancellations, ensuring accuracy and attention to detail
- Provide information about hotel amenities, local attractions, and dining options
- Process payments and maintain accurate records of guest transactions
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction
- Perform night audit duties as required, including reconciling accounts and preparing reports

Skills:
- Excellent phone etiquette and communication skills
- Strong hospitality mindset with a genuine desire to provide exceptional guest services
- Knowledge of hotel operations, guest relations, and customer service principles
- Familiarity with night audit procedures is a plus
- Bilingual skills (e.g., English/Spanish) are highly desirable
- Ability to handle difficult situations with professionalism and diplomacy
- Proficient in using computer systems for reservations, check-ins, and other front desk tasks
- Strong organizational skills with the ability to multitask effectively

If you are passionate about delivering outstanding customer experiences in the hospitality industry, we would love to hear from you. Join our team as a Front Desk Agent and be part of creating memorable stays for our valued guests.

Job Type: Full-time

Pay: $10.00 - $12.50 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Night shift

Work setting:

• In-person

Ability to Relocate:

• Macon, GA 31210: Relocate before starting work (Required)

Work Location: In person