Wingate by Wyndham Raleigh is looking for Housekeeping Supervisor who is responsible for the management of all efforts of the housekeeping department to ensure compliance with brand/company standards of operation, quality and efficiency.

Basic Job Duties:

• Actively monitor guest rooms and public areas to ensure completion of all daily operational procedures by the Housekeeping Team.
• Perform daily inspections to ensure levels of cleanliness are meeting or exceeding guest and brand/company expectations as measured through inspection scores and current guest satisfaction scores.
• Select, train, motivate, and maintain a high energy & skilled Housekeeping Team.
• Manage employee schedules according to staffing budget, verifies hours worked, and call in replacements to cover callouts.
• Perform room attendant, laundry, and house attendant functions whenever necessary.
• Develop and maintain a deep cleaning schedule.
• Manage all aspects of employee performance to ensure productivity and a high-quality work environment. Set clear expectations for team members and ensure accountability.
• Recognize positive team performance on a continuous basis through reward & recognition programs.
• Keep up to date and comply with all brand/company standards, policies and procedures, ensuring the Housekeeping Team is informed.
• Conduct monthly inventory counts to maintain par levels, ensure proper ordering, receiving, and maintenance of linens and supplies.
• Perform administrative tasks associated with training, disciplinary action, payroll, scheduling, time off requests, etc.
• Enforce standard procedures for the security and return of guest lost and found items.
• Ensures housekeeping staff compliance with key card control procedures.
• Ensures all departmental staff is working safely and in accordance with OSHA regulations. May investigate accidents and initiate accident reports recommending appropriate corrective action.
• Conduct monthly department meetings.
• Perform other duties and special projects as assigned.

Basic Requirements:

• Some college or equivalent work experience.
• Two years’ experience as a Housekeeping Manager
• Ability to effectively communicate in English, in both written and verbal forms. Spanish speaking is a plus.
• Ability to demonstrate high energy, excellent interpersonal skills and strong enthusiasm for guest service.
• Intermediate computer experience with programs such as MS Word & Excel.
• Skilled in resolving conflict, influencing & mentoring others.
• Ability to handle pressure situations and exercise good judgment.
• Ability to bend, stoops, walks and lifts up 50lbs and push/pull up to 100lbs with or without accommodation.
• Willingness and ability to work a flexible schedule, including weekends & holidays.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Shift:

• 8 hour shift

Experience:

• Cleaning: 2 years (Preferred)

Work Location: In person