Front Desk Clerk/Night Auditor

Duties:

- Greet and check-in guests in a friendly and professional manner
- Handle guest inquiries and provide accurate information about hotel services and amenities
- Assist guests with check-out process and ensure billing accuracy
- Process reservations and manage room assignments
- Perform night audit duties, including reconciling daily transactions, preparing reports, and balancing accounts
- Respond to guest complaints or concerns in a timely and efficient manner
- Maintain a clean and organized front desk area
- Operate phone systems and handle incoming calls

Skills:

- Previous experience in hotel management or front desk operations preferred
- Knowledge of night audit procedures and hotel accounting systems
- Strong guest relations skills with the ability to provide exceptional customer service
- Multilingual abilities are a plus
- Excellent communication skills, both verbal and written
- Proficient in using computer systems and software applications related to hospitality management

This position requires a high level of professionalism, attention to detail, and the ability to work independently. The ideal candidate will have a passion for hospitality and a strong commitment to ensuring guest satisfaction.

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

If you meet the qualifications for this position, we invite you to apply by submitting your resume and cover letter. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Part-time

Pay: $11.00 - $14.00 per hour

Expected hours: 32 – 40 per week

Schedule:

• 8 hour shift
• Evening shift
• Morning shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person