Are you...

• Tired of employers who say one thing and do another?
• Frustrated by the broken systems that keep you from the work that you love doing?
• Ready for someone that treats you as a professional and expert in your field?

If you answered "yes" to these questions, we're looking for you!

At WCE we're growing our team because we want to support our field technicians with a more flexible and consistent schedule, and to do that, we need your help.

Who We Are Looking For

WCE is looking for a Service Dispatcher/Warehouse Clerk that will exemplify our core company values: Communicate Relentlessly, One Team, Own Everything, Endlessly Improve, Change the Standard. Our service dispatch department is the foundation and front line of our day-to-day operation. This position works with all departments and customers; navigating high pressure situations while maintaining a professional demeanor through excellent communication and creative problem solving.

Communicate Relentlessly

• We communicate proactively with one another and with the customer because we never want to leave people wondering what's happening. We answer the questions before they are ever asked. No detail is too small to note. Nothing is assumed and everything is documented.

Own Everything

• We hold ourselves accountable for all things and take responsibility for our results. Making excuses and pointing fingers are beneath us. We take ownership of our failures and learn from them because we grow from our mistakes.

One Team

• We count on each other. We depend on each other. We protect & help each other and our customers. We align our objectives with our customers' objectives, match their urgency, and never undervalue their concerns. We work as one with our team, our customers, and our vendors to succeed and grow.

Endlessly Improve

• We push ourselves, and each other, to the limit and never settle for less than our best. We embrace change. We welcome challenge and competition. We look for every opportunity to learn. There is always room for improvement, and we are always looking for it. That's what makes us winners.

Change the Standard

• We see every task through until the end and stay until we're confident the problem is solved. We respect our coworkers and our customers. We show humility when we are wrong. We listen with the intent to understand. We do what other companies won't so we can have what other companies can't. Our reputation is our signature. We are the elite, and we prove it.

If you're ready to work for a company that takes care of their employees so they can take exceptional care of our restaurant customers, apply now and let's get this process started.

Who We Are NOT Looking For

Our team is a representation of our company. We want everyone to enjoy being here. That means that we need to have some ground rules when it comes to who we hire.

• Do you find customers to be the most challenging part of the work and your preference is to interact with them as little as possible?
• Do you like doing things your way with a disregard to defined processes and rules?
• Do you like to "wing it" just to get the job done?
• Do you look for someone else to blame the minute you make a mistake?

If you find yourself answering "yes" to any of these questions, we aren't the right place for you.

We hold our team accountable and make good on the promises we make to our customers. We're here to set the standard for the industry. We are the elite and we're only looking for people that want to be part of an elite team because we're all in this together.

What You'll Do

To succeed in this role you'll need to:

• Fielding various forms of incoming communication, including phone calls, emails, instant messages, 3rd party portals
• Navigating service requests from multiple sources (email, portals, phone, messaging tools
• Facilitating the dispatch of our technicians
• Guiding each service request through to completion
• Making detailed notations throughout the process
• Communicate diligently with technicians/customers/operation staff
• Receiving parts / equipment and confirming accuracy / condition of such deliveries
• Identifying damage to packaging and contents during transit damage, including refusing delivery
• Handling heavy parcels in conjunction to receiving and shipping duties
• Loading and unloading trucks and trailers using forklifts and pallet jacks
• Participating in an On-Call Service Dispatcher Rotation
• Maintaining a high level of customer service at all times
• Demonstrating the ability to take and follow instruction
• Continually embrace a team atmosphere while demonstrating a high level of professionalism
• Making positive business decisions with intent to benefit the Windy City organization as a whole
• Having an open mind, continually and consistently be willing to challenge yourself to improve while aiding the growth and expansion of Windy City, as responsibilities will evolve with position.

Benefits

We also provide great benefits for the Service Dispatcher/Warehouse Clerk position, including:

• 100% covered medical, dental, and vision insurance (employee only)
• 3Generous Paid Time Off that increases with years of service
• Paid holidays
• 401(k) plan with company match
• Additional Available Benefit Options

Not to mention our annual raffle incentive with various prizes, including vacation packages, resort stays, additional paid time off, TVs, power tools, gift cards, and more.

The starting pay range for Service Dispatcher is $19 - $25 per hour depending on experience.

If you think you are who we are looking for, apply today!

We respond to all applications within 48 hours.

Windy City Equipment is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.