**This Position Follows a Union Bidding Process**About US:Windstream Holdings, Inc., is a leading provider of advance network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. About the Role:Windstream’s team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships. What You'll Do:Install and repair residential and business communications services including telephone, internet, and video.Train and work with tools and test equipment to provide service of multiple different technologies and network designs.Recommend products and services that resolve their communications needs.Work in both buried and aerial plant requiring pole climbing and ladder skills.Safely operate and maintain clean and organized company service vehicle.Work in both inside and outside environments.Complete necessary safety training and follow safety standards and regulations.You will report to the Manager of Local Operations. Do You Have?Basic technology and math skillsValid driver's license and safe driving recordAbility to distinguish colors in use of color-coded cableAbility to use equipment with maximum load capacity of 275lbsAbility to lift up to 50lbs, capable of working aloftAbility to successfully complete required safety trainingAbility to work assigned schedules and extended hours including day, evening, weekend, and holiday hoursAbility to respond to after hour call-outsHigh School Degree or GED equivalent Even Better:Customer service or sale experience.Certifications or training directly related to the position.Two-year technical degree in computers or electronics, or the equivalent in work experience. Qualifications - Minimum Requirements: Education: High School Diploma or equivalentCertification/License: Must maintain a valid driver’s license and a safe driving recordCompliance with Weight Restrictions/Safe Load Limits for Equipment and LaddersThis position is governed by a collective bargaining agreement. Wage rates and other terms and conditions of employment are subject to collective bargaining agreement. Individuals hired into this position will be represented by a union and subject to the collective bargaining agreement for the designated bargaining unit. Physical Tasks – Standing Continuously: 67-100% | Walking Continuously: 67 – 100% | Sitting Occasionally: 0-33%Driving - Car: Occasionally: 0-33% | Van: Continuously: 67-100% | CMV: Occasionally: 0-33% | Climbing: Continuously: 67-100% | Bending: Continuously: 67-100% | Crouching: Continuously: 67-100%| Pushing-Pulling: Continuously: 67-100% |Carrying: Continuously: 67-100% | Reaching Above Head: Continuously: 67-100% | Lifting-Lowering >1-15 lbs: Continuously: 67-100% | >15-30 lbs: Continuously: 67-100% | >30 lbs: Continuously: 67-100%Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Continuously: 67-100% |Operate Foot Control: Occasionally: 0-33%Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Continuously: 67-100% |Peripheral Vision: Continuously: 67-100% | Depth Perception: Occasionally: 0-33% | Color Discrimination: 34 – 66%Exposures to: Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%Equipment Used in Job Performance/Working Environment: Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, VanTypes of Driver’s License Required: Driver’s License IND123