Join our spectacular team as a Special Events Captain and be the maestro of magical moments at Windows Catering Company!

Do you dream in confetti and sparkle? Are you the orchestrator of unforgettable experiences? Windows Catering is on the hunt for a Special Events Captain to lead our crew in crafting extraordinary, jaw-dropping events that leave everyone in awe!

What will you be doing?

• Meet and greet guests in a friendly and warm manner.
• Coordinate with the event host on all aspects of the banquet function.
• Perform planning and organization functions for the banqueting department like maintaining the banquet logbook, maintaining and updating function sheets/BEO etc.
• Check banquet rooms, service, and kitchen areas for cleanliness, proper set up, and make sure sufficient supplies and equipment are available for the function.
• Oversee all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time.
• Ability to respond quickly and accurately to guest requests.
• Display good customer relation skills and take initiative to greet guests in a friendly manner.
• Plan the event course and orchestrate its completion in a timely, quiet and courteous manner.
• Observe guests to fulfill any additional requests, to perceive when next course should begin, or when meal is completed.
• Adhere to all banquet standard process and also hotel standard policies and procedures.
• Supervise and train staff in the set up and break down of assigned banquet rooms according to contract and managers instructions.
• Supervise and train staff in the service of food and beverages according to standards.
• Discuss any last minute changes with the banquet team.
• Ensure all guest requirements are set and ready 30 minutes before event start time.
• Coordinate function details with banquet, conference planning, and kitchen staff.
• Maintain constant contact with the banquet chef, to ensure conclusion between food production and food service.
• Monitor banquet personnel in the performance of their duties.
• Assist in conducting pre-shift and pre-function meetings.
• Actively participates in set up of banquet rooms and service of food and beverage to guests.
• Communicate frequently with fellow supervisors and banquet managers as to the progress of the days work.
• Communicate frequently with function hosts in order to ensure that their needs are being met.
• Ensure all guest checks are billed and signed by the host according to planned arrangements.
• Ensure accurate daily sales reconciliation and postings are completed and provided to the Front office.
• Display awareness and compliance with hotels security, safety, emergency and energy procedures.
• Ensure high grooming and hygiene standards are met by all banquet staff.
• Monitor the profitability of functions to ensure quality and portion control while minimizing waste and broken or lost supplies.
• Guide, direct, and motivate banquet staff, Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Ability to take and pass all training provided and required by the banquet department to complete daily operational duties.
• Performs other duties as assigned.

What we are looking for on your resume:
Five or more year's experience as Banquet Captain in a high volume, upscale hotel. Excellent oral and written communication skills. Exceptional knowledge and understanding of various banquet and food service techniques and standards. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Use judgement and reasoning to cope with emergencies such as sudden illness, accident, or interrupted service.

If you are ready to turn ordinary events into extraordinary experiences and sprinkle a little magic wherever you go, hop aboard our team as a Special Events Captain!

Job Types: Full-time, Part-time

Pay: $28.00 - $32.00 per hour

Expected hours: No less than 10 per week

Experience level:

• 5 years

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Banquet Captain: 5 years (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: Multiple locations