61 Front Desk Coordinator Jobs in Fort Myers, FL
Window World of Southwest Florida is Hiring a Front Desk Coordinator Near Fort Myers, FL
Job Description
- Company parties
- Dental insurance
- Health insurance
- Paid time off
- Process/systems training.
- Paid time off.
- Paid Holidays.
- Family culture.
- Medical Insurance.
- Dental Insurance.
- Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.
- Window World Front Desk Coordinator and Customer Service Representative will work with both current and potential customers in a variety of tasks. Day-to-day, this person will manage a high volume of inbound/outbound calls and work within a customer relations management tool (CRM) to schedule appointments and record customer data. The Front Desk Coordinator and Customer Service Representative will also troubleshoot product and service issues across departments by clarifying and documenting customer complaints, determining the cause of the problem; selecting and expediting the best solution, and following up to ensure a resolution and customer understanding. The Front Desk Coordinator and Customer Service Representative must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.
- Handle inbound and outbound calls using proper phone etiquette.
- Maintain strong knowledge of products, policies, and services of the organization.
- Convert customer inquiries from various communication channels into in-home sales appointments.
- Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team.
- Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
- Accurately create and update customer accounts and input records of customer interactions into CRM.
- Follow standard operating procedures.
- Prepare customer service call reports for management.
- Maintain a well-organized and professional workspace.
- Provide assistance with training and orientation for other team members as assigned.
Job Summary
Full Time
$31k-40k (estimate)
04/29/2024
05/12/2024
The following is the career advancement route for Front Desk Coordinator positions, which can be used as a reference in future career path planning. As a Front Desk Coordinator, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Coordinator. You can explore the career advancement for a Front Desk Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Coordinator for your reference.
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Quotes from people on Front Desk Coordinator job description and responsibilities
Avoid relying on external validation.
01/10/2022: Boulder, CO
A front office coordinator manages the front desk at an office.
01/27/2022: San Bernardino, CA
They also greet the visitors when they coming and leaving
01/10/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Coordinator jobs
Maintain a 90% response rate or higher.
02/14/2022: Terre Haute, IN
Create a positive author mindset.
12/19/2021: Fort Collins, CO
Be transparent about all processes and know when to let go.
03/05/2022: Asheville, NC
Step 3: View the best colleges and universities for Front Desk Coordinator.
