Job Overview:
The Surveillance Agent II is responsible for observing, documenting, and reporting activities associated with gaming operations; adherence to regulatory requirements and procedures; and following approved surveillance department procedures. The Surveillance Agent II will also assist members of casino management in the resolution of customer or employee related disputes. In the absence of the Surveillance Supervisor, the Surveillance Agent II will also be responsible for supervising, overseeing, administratively directing, coordinating, monitoring and implementing all activities within the Surveillance Department.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
Conducts yourself in accordance with PCI Gaming purpose, expectation guide, and department procedures
Trains in all aspects of surveillance and casino topics to include, camera and equipment utilization, cheating methods and detection techniques, game protection, casino department procedures and other necessary staff training or development
Utilizes necessary surveillance cameras, equipment and software to identify, record, document and report any suspicious behavior or illegal activity
Observes, documents, records, and reports regulatory or procedural violations
Actively monitors, observes, records and reports daily casino activity
Monitors sensitive areas and restricted access areas to ensure only authorized personnel enter those areas
Accurately complete routine video reviews, reports, log entries, video reviews, and all other functions
Monitors specific processes to ensure compliance with cash handling regulations and procedures
Maintains an awareness of current regulations, controls, policies and standards for adherence and compliance with requirements
Maintains security of designated areas and the confidentiality of all relevant information
Reports any technical issues, suspicious behavior/activity, security and safety risks, any illegal activity, improprieties, and violations to the department management
Conducts special observations as directed by department management
Assists with investigations when instructed by Director of Regulatory Compliance
Performs other duties as assigned or directed
In the absence of the Surveillance Supervisor (or above) the following duties and responsibilities apply:
In the absence of the Surveillance Supervisor, this position is responsible for the team members and supervision of the Surveillance Department
Supervises Surveillance Agents, shift operations, staffing levels and scheduling
Trains all surveillance staff as required
Reviews all surveillance reports, verify incidents being reported and monitor all paperwork for accuracy
Coordinates with security and other appropriate departments and/or personnel when surveillance discovers a matter which needs further investigation or attention
Assists in the maintenance of surveillance equipment to include reporting repair concerns in a timely manner as per the TICS (Tribal Internal Control Standards) and the PCI Gaming Authority, System of Internal Controls, Chapter 8 – Surveillance manual
Performs other duties as assigned by the department management
Job Requirements: (please ensure you meet the listed requirements prior to applying )
High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
Must be twenty-one (21) years of age or older
One (1) year of casino surveillance experience or directly related field– required
Six (6) months of previous supervisory experience– preferred
Must have intermediate computer skills with Microsoft Word and report writing, which a report writing assignment will be administered prior to any interview
Demonstrated ability to communicate effectively both verbally and in writing
Must possess a high level of maturity with the ability to self-manage
Willing to work odd and irregular hours including night and weekend schedules, and hours are subject to change at any time with minimal notice
Due to the dynamic nature of this position, job duties and responsibilities can change without notice
Willing to travel and participate in training as recommended or required
Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required
Must be pre-licensed by the Tribal Gaming Commission as a requirement for this position
Must maintain a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
Must have willingness and ability to work in a smoke/secondary smoke environment
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES
On-line applications are accepted at http://www.windcreekhospitality.com/Careers . For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of PCI Gaming Authority.
Location
Wetumpka, AL
Department
Surveillance Operations
Shift
Graveyard
Type
Full-Time
Date Posted
4/16/2024
Date Closing
5/16/2024
Positions
1