DescriptionJob Overview:
The Surveillance Supervisor is responsible for overseeing, administratively directing, coordinating, monitoring and implementing all activities within the Surveillance Department. Ensures all rules are upheld on assigned shift.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
Conducts yourself in accordance with PCI Gaming purpose, expectation guide, and department procedures
Supervises Surveillance Agents, shift operations, staffing levels and scheduling
Trains all surveillance staff as required
Evaluates employee’s performance, discipline and reward employees as appropriate
Reviews all surveillance reports, verify incidents being reported and monitor all paperwork for accuracy
Coordinates with security and other appropriate departments and/or personnel when surveillance discovers a matter which needs further investigation or attention
Train in all aspects of surveillance and casino topics to include, camera and equipment utilization, cheating methods and detection techniques, game protection, casino department procedures and other necessary staff training or development
Utilizes necessary surveillance cameras, equipment and software to identify, record, document and report any suspicious behavior or illegal activity
Observes, documents, records, and reports regulatory or procedural violations
Actively monitors, observes, records and reports daily casino activity
Monitors sensitive areas and restricted access areas to ensure only authorized personnel enter those areas
Accurately completes routine video reviews, reports, log entries, video reviews, and all other functions
Monitors specific processes to ensure compliance with cash handling regulations and procedures
Maintains an awareness of current regulations, controls, policies and standards for adherence and compliance with requirements
Maintains security of designated areas and the confidentiality of all relevant information
Reports any technical issues, suspicious behavior/activity, security and safety risks, any illegal activity, improprieties, and violations to the department management
Conducts special observations as directed by department management
Assists in the maintenance of surveillance equipment to include reporting repair concerns in a timely manner as per the PCI Gaming Authority, System of Internal Controls, Chapter 8 – Surveillance manual
Performs other duties as assigned by the department management
Job Requirements: (please ensure you meet the listed requirements prior to applying)
High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
Must be twenty-one (21) years of age or older
Associate’s Degree in Related field– required

• OR Two (2) years’ Supervisory experience– required
• OR One (1) year experience as a Dual-Rate Supervisor in a PCI Gaming Department– required
• OR Two (2) years’ experience in the hiring position’s Department– required

One (1) year of supervisory experience in casino cash operations, gaming, security, or surveillance–required
Must have experience with sophisticated digital surveillance equipment– required
Must have intermediate computer skills with Microsoft Word and report writing, which a report writing assignment will be administered prior to any interview
Demonstrated ability to communicate effectively both verbally and in writing
Must possess a high level of maturity with the ability to self-manage
Willing to work odd and irregular hours including night and weekend schedules, and hours are subject to change at any time with minimal notice
Due to the dynamic nature of this position, job duties and responsibilities can change without notice
Willing to travel and participate in training as recommended or required
Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required
Online applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees, please submit your Internal Job Posting Form to your property’s Human Resources office.